THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR

• You have 3+ years of experience in chatbot/conversational training
• Previous experience in training conversational AI
• You have excellent communication and Crossfunctional teamwork skills 
• Fluent English and German Skills
• Experience with Salesforce Einstein is a plus, but not mandatory

YOUR RESPONSIBILITIES

• You own and continuously improve the Tradebyte chatbot, with the goal of increasing the share of customer requests handled by the chatbot
• You work with Subject Matter Experts to gather solution paths to the most common customer queries
• You maintain and administer the backend of the chatbot to identify new use cases and implement them
• You own the module plans for the onboarding of new colleagues and source trainings from internal Subject Matter Experts
• You identify and implement new dialogues
• You will continuously learn on innovation in the conversational AI space

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
• You’ll be given various learning and development opportunities to enhance your professional development
• Flexible working hours, home office options
• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
• Access to additional German or English classes to improve your language skills
• Visa support for our foreign employees 
• A variety of health offers to support your well-being, as well as free beverages and fruits

INTERESTED?

We are looking forward to receiving your application!