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Agile Working Options

Flexibility in when hours are worked, Hybrid WorkingJob Description Summary

Who are Lloyds Banking Group?

Lloyds Banking Group is the UK’s leading digital franchise, with over 13 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland - as well as the biggest mobile bank in the country. We're building the bank of the future, and we need your help.

Where will this role sit?

In Intelligent Automation we are committed to the mission of automating the routine whilst supercharging our understanding, to deliver a seamless experience for our customers and colleagues. We're a diverse group of people. Software Engineers, Robotics Specialists, Cognitive Developers, Data Scientists, Conversation Designers, Natural Language Engineers and many more. We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.

Cognitive Natural Language systems are a channel that mimic human interaction to help scale and augment human expertise, bringing information to customers and colleagues in a timely, natural, and useable way – perfect in the shape of Virtual Assistant chat bots for Customer Service use cases. By pairing smart people with smart machines, we build conversational interfaces (text or voice) which not only assist our customers and colleagues but also undertake tasks for them. However, our aspirations and roadmap, are keen to take this proposition much further.Job Description

Conversational AI – Senior Cognitive Engineer

Location: London based with flexibility to work from home 2-3 days per week

Benefits:  £71,577.00 - £82,389.00 GBP base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays.

We also offer flexible working hours, agile working practices and regular home working.

Who are Lloyds Banking Group?

Lloyds Banking Group is the UK’s leading digital franchise, with over 20 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland - as well as the biggest mobile bank in the country. We're building the bank of the future, and we need your help.

Where will this role sit?

In Intelligent Automation we are committed to the mission of automating the routine whilst supercharging our understanding, to deliver a seamless experience for our customers and colleagues.  We're a diverse group of people.  Software Engineers, Robotics Specialists, Cognitive Developers, Data Scientists, Conversation Designers, Natural Language Engineers and many more.  We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.

Cognitive Natural Language systems are a channel that mimic human interaction to help scale and augment human expertise, bringing information to customers and colleagues in a timely, natural, and useable way – perfect in the shape of Virtual Assistant chat bots for Customer Service use cases.  By pairing smart people with smart machines, we build conversational interfaces (text or voice) which not only assist our customers and colleagues but also undertake tasks for them.  However, our aspirations and roadmap, are keen to take this proposition much further.

What you'll do

This is an Engineering role and will blend both deep domain and technical expertise with a passion for influencing the strategy of Cognitive Engineering in the bank.

• You'll collaborate with other Cognitive Engineers, testers, and product to ensure the continued success of our Cognitive Engineering function.
• You'll be a strong teammate as well as self-starter capable of supporting and mentoring other colleagues.
• You’ll data driven – prizing evidence to support sound decision-making and explain 'why'.

Required Skills and Experience

• You'll have hands-on experience with Conversational AI Tooling (Watson Assistant preferred).
• You'll have deep understanding of conversation design, build and dialog features.
• You'll have experience with agile development methods & tooling.
• You'll have deep understanding on Natural Language Processing, Intent classification, and optimisation.
• Experience and understanding of Microservices architecture and integrations, API request and response and engagement platforms.
• Knowledge of Azure DevOps pipelines, continuous improvement, and delivery. Understanding of code management principles (pull requests, merge etc.)

What you I get in return?

We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential.

As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel welcomed and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.