Job Description

• Chatbot Content Designer is responsible for Designing the end user experience of a chatbot
• Ensuring the chatbot is conversationally engaging impactful for the end user and matches the voice of the brand
• Translating the brand s business requirements into natural dialogue flows backed up by UX research and good design practices
• Portraying a high quality design making sure that the conversation not just sounds good but also looks good
• Providing a framework for the chatbot training defining the intents and entities and anticipating what the end user would typically ask given the domain of the business Job
• Create and maintain a chatbot knowledge base ensuring accurate consistent and trustworthy content
• Expertly turn technical and complex product and policy information into digestible and jargon free language
• Ensure all product and policy information is up to date and error free Plan the conversation stream to visualize the chat flow from points A to B and C
• Adapt to continual change and shifting priorities as products and the support experience evolve to meet the needs of the end users and stakeholders
• Collect and synthesize feedback and chatbot content performance data to continually improve quality scalability and self service while also driving customer satisfaction retention and lifetime value
• Analyze performance data and train the chatbot to answer a wide array of questions accurately
• Partner with Product teams to discuss doubts improve existing features and develop new functions Spearhead initiatives to optimize team workflows shared tooling resources and reporting thus improving team efficiency communication organization and accountability

Primary Skills

• Providing a framework for the chatbot training defining the intents and entities and anticipating what the end user would typically ask given the domain of the business Job
• Create and maintain a chatbot knowledge base ensuring accurate consistent and trustworthy content

Secondary Skills

• Collect and synthesize feedback and chatbot content performance data to continually improve quality scalability and self service while also driving customer satisfaction retention and lifetime value
• Analyze performance data and train the chatbot to answer a wide array of questions accurately