Responsibilities :

• Assist the development of the SME knowledge base, revamp the content and publish to the public, improve customer experience
• Support SME Segment and Product Managers to use intelligent knowledge base, and provide the best suggestions and solutions
• Development, daily management and optimization of the knowledge base, propose new scenarios and enhance the content by analyzing questions asked by SME customers
• Continuous review customer’s questioning trend and suggestions, ensure content will be updated by most up to date information provided by SME Segment and Product Managers
• Optimize the content and design knowledge structure
• Familiar with SME’s products and business, including the operations of the products on different platforms
• Design system requirements and test cases, conduct UAT and produce authentication. Cope with project schedule, communicate and coordinate with relevant business units 

Requirements:

• Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
• At least 1 year of experience in banking industry with exposure to Corporate Banking of Internet and Mobile Banking channels is highly desirable
• Knowledge and Experiences in managing SME customers
• Be a good team player and self-motivated with strong analytical mindset
• Good command of both Chinese and English, spoken Mandarin is preferable
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Candidates with less experience will be considered as Assistant Business Strategy Manager