Solutions Delivery Consultant (chatbot design)
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Solutions Delivery Consultant is responsible for delivering 8x8 cloud-based solutions to our highly valued Enterprise and Public sector Customers. You will provide in-depth UC/CC solution design. You will lead the delivery of our communication platform from a technical aspect, including solution build and UAT testing and then support the customer as they go live on the 8x8 platform.
You will be committed to providing the very best in customer service, and be able to work in a face paced and demanding environment, leading multiple projects at the same time.
- Lead technical solution design sessions for new 8x8 customers, Contact centre (CC) design across all media types (Voice, email, chat, SMS, and Social media channels), Including chatbot design and deployment.
- Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions.
- Complete configuration, implementation and testing of 8x8 services
- Provide advice to our customers on the configuration of IP networks to best facilitate 8x8 services.
- Troubleshoot in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication
- Complete design documentation detailing the customer's Media flows (voice/chat/email/sms/chatbot)
- The ability to understand the customer Network topologies and advise if changes are required.
Qualifications / Skills Required
- Proven track record in the design and delivery of complex Contact Centres
- Experience in a customer-facing role deploying CC solutions
- Excellent analytical and problem-solving skills
- Ability to manage key internal and external relationships
- Highly desirable skills:-
- Customer journey mapping
- Java scripts knowledge
- Conversational AI knowledge
- Digital communication and contact centre technology
- Artificial Intelligence and Machine Learning
- Chatbot platforms (eg. Google Dialogflow, Amazon Lex)
- Process flow development
- Customer / User experience design
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
One platform. Every communications experience.