Job No.: 498253

Employment Type: Full time

Departments: Personal Banking and Wealth Management Department

Job Functions: Bank Operations, Business Development

Responsibilities:

• Manage and maintain Intelligent Knowledgebase and Voice Navigation System
• Work closely with segment and product managers, provide the most optimal solutions and recommendations
• Continuous monitor and review the knowledgebase, ensure accuracy and get the knowledgebase updated timely
• Update and enhance the content, design and structure of knowledgebase based on customer enquiry trend and feedback
• Draft system requirements test cases, undertake UAT and produce authentication. Communication and coordination among all stakeholders to ensure successful project implementation and delivery

Requirements:

• Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
• At least 1 year of experience in banking industry and e-banking development areas with exposure to Personal & Corporate Banking of Internet and Mobile Banking channels is highly desirable
• Be a good team player and self-motivated with strong analytical mindset
• Good command of both Chinese and English, spoken Mandarin is preferable
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Candidates with less experience will be considered as Assistant Business Strategy Manager