Solutions Architect Conversational AI

Lisbon, Lisbon, Portugal Remote


Chatbot Consultant


May 13


Who is Well, from a technical point of view, we leverage the power of a global crowd to provide some of the world’s biggest companies with the high-quality data they need to power their artificial intelligence. We’re instrumental to the progression and development of artificial intelligence and we couldn’t be prouder or more inspired to be involved in an industry that is changing the world.

From a personal point of view, we’re a group of big thinkers, high achievers and creative problem solvers. We bond over our shared love of software engineering, data science, and strong coffee. We like online gaming, running marathons, and team drinks. We celebrate authenticity and diversity and we’re invested in what we do. Our mission? World domination, obviously!

Who are we looking for?

We're looking for someone with prior customer-facing experience as well as success leading deep technical architecture and application design discussions with senior customers.

The candidate will be participating in the proposal lifecycle and collaborating with technical and non-technical stakeholders to refine requirements, propose solutions, develop effort estimates and perform Conversational AI pilots and solutions using existing platforms.

This position will be integrated into the Pre-Sales Team and will support the pre-sales process by participating in client meetings as a technical expert, assisting in the identification of solutions that fulfill our customer needs. Through deep product and industry knowledge, it will be expected to provide trusted expertise and vision both internally and with our customers.

What you will do?

  • Support pre-sales effort for Conversational AI solutions across multiple frameworks.
  • Support architecture discussions.
  • Collaborate with clients to identify business challenges and provide appropriate solutions.
  • Translate client use cases into Conversational AI solutions
  • Stay up to date on market trends and competitive insights
  • Setting up costing / pricing for Conversational AI pilots and solutions
  • Estimate the development effort on the basis of understanding the underlying technologies of ASR, NLU, TTS and the specifics of major Conversational AI platforms.
  • Create supporting documentation related with this role (effort estimates, technical benchmarks, technical proposals)
  • Be the creator and owner of the Solution Architecture document and related artifacts
  • Mapping of functional requirements with technical requirements to support development teams


  • Minimum 5 years of experience in the role for the service to be contracted
  • Degree in Software Engineering or Computer Engineering or similar
  • Excellent written and verbal communication skills
  • Ability to work in a collaborative environment in different time zones and out of working hours when needed
  • Ability to critically analyze and focus on problem solving
  • Hands-on, technically strong, commitment to quality delivery and sense of ownership
  • Have an understanding of ASR, NLU, TTS and Dialog Design
  • Knowledge of at least one of the following Conversation AI frameworks: Azure, Watson, Allexa, Dialog Flow and open-source (RASA)
  • Experience in System Integrations Frontend Systems (Avatars, Call Centre, Web and app) but also with Backend systems
  • Experience with ESB, API Gateway, Open API, Microservices, Network Protocols and Security
  • Knowledge of Agile methodology, Design Thinking, JIRA, Sharepoint, Slack
  • Knowledge of languages (written and oral): English (mandatory), Portuguese (mandatory)


You spend a lot of your time at work, so it should be challenging, fun and interesting. At it will be all of those things and more. Here’s what we offer:

  • Flexible working schedule and hybrid model. We know comfort can boost creativity and performance, so you can manage your schedule and work both from one of our modern office spaces or home.
  • Excellent career development opportunities in a high growth company. With us, you can accomplish your career goals and follow a well-described career path with the support of your supervisor.
  • Culture of feedback and continuous improvement. AI is a fast-paced area, so we keep track of tech trends, and we always ask for feedback.
  • An international and diverse team. We have more than 30 nationalities at our 3 locations, and we provide language classes.
  • Continuous training opportunities. You can choose from many options: leveraging hand-on workshops, unlimited access to Udemy and formal development opportunities.
  • We love to have fun together. We joke a lot, and we can't imagine work without fun activities – we already surfed, raced carts and played soccer together.

About Us offers a platform with multiple data delivery options that leverages machine learning technology and human intelligence to deliver quality-guaranteed training data for AI systems. The platform offers self-service and fully customizable solutions that deliver high-quality project-specific training data, enabling AI products reach market quicker. It is this business model that has allowed to raise a total of $63.6M in funding over 4 rounds. Our value proposition is quality, privacy, speed and scale, covering more than 50 different languages. With strong expertise in speech and natural language processing technologies, we have been serving AI companies and Fortune 500 companies since day one. was founded in Seattle and has offices in Lisbon and Porto.

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