Responsibilities

Kforce has a client in need of a Senior Conversation Designer in Pleasanton, CA. Summary: We are looking for a highly skilled Senior Conversational Designer with experience in designing voice and chatbot interactions. The ideal candidate will have a strong background in linguistics, an eye for detail, and a passion for creating engaging and intuitive user experiences. As a Senior Conversational Designer, you will be responsible for designing and creating conversational experiences across various platforms, including voice assistants, chatbots, and messaging apps. In this role, you will partner with Product, Engineering, and Business stakeholders to design industry -leading, empathetic, delightful customer experiences that engage customers at the same time resolve their issues promptly.

Requirements

• 5+ years of NLP experience including Content Design and Conversation Design with proven track record of successful deployments with projects in both Voice and digital virtual agents; More voice experience at this time
• 2+ years of experience in Google DialogFlow CS or other major AI platforms (Amazon Lex or Microsoft Luis) is required
• Must have experience in building customer experiences from ground up
• Must have as a customer experience designer; Must have Voice

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary: $80 - $95 per hour