Senior Solution Architect, Financial Services Industry


Reading, UK



Jun 4

This job is no longer accepting applications.

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

As a Conversational Experience Designer at Amelia, you will:

  • Mine insights and opportunities through workshops, research, and interviews
  • Partner with stakeholders to curate conversation flows, UI choices, and underlying logic
  • Design conversational experiences that address the business & user needs
  • Work with engineers to train Amelia’s natural language recognition models
  • Review chat logs, transcripts, recordings, and research to improve performance
  • Contribute to internal knowledge creation, content standards, and best practices
  • Expand Amelia’s value to clients in various industries around the world
  • Foster user-centered culture, values, and methodologies
  • Support multiple concurrent client projects and support cognitive product initiatives


Experience that will make you success:

  • 2+ years working in user experience design
  • 2+ years experience in client management
  • Experience with user research, prototyping, and storyboards or content strategy
  • Interest in new and emerging technologies like machine learning, AI, IoT, and VR
  • Exceptional communication, collaboration, and presentation skills
  • Optional: Some coding knowledge (e.g., html, CSS, java, python, SQL) can be practically and conceptually helpful

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View CV/resume