Senior Solution Architect, Financial Services Industry

NVIDIA

Reading, UK

Permanent

Jun 4

This job is no longer accepting applications.

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.


As a Conversational Experience Designer at Amelia, you will:


  • Mine insights and opportunities through workshops, research, and interviews
  • Partner with stakeholders to curate conversation flows, UI choices, and underlying logic
  • Design conversational experiences that address the business & user needs
  • Work with engineers to train Amelia’s natural language recognition models
  • Review chat logs, transcripts, recordings, and research to improve performance
  • Contribute to internal knowledge creation, content standards, and best practices
  • Expand Amelia’s value to clients in various industries around the world
  • Foster user-centered culture, values, and methodologies
  • Support multiple concurrent client projects and support cognitive product initiatives

 

Experience that will make you success:


  • 2+ years working in user experience design
  • 2+ years experience in client management
  • Experience with user research, prototyping, and storyboards or content strategy
  • Interest in new and emerging technologies like machine learning, AI, IoT, and VR
  • Exceptional communication, collaboration, and presentation skills
  • Optional: Some coding knowledge (e.g., html, CSS, java, python, SQL) can be practically and conceptually helpful

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