NESD Conversational AI Engineer

General Dynamics Information Technology

Anywhere Remote only


Conversation Design


May 5

Type of Requisition:

RegularClearance Level Must Currently Possess:

NoneClearance Level Must Be Able to Obtain:

Interim Top SecretSuitability:

No Suitability RequiredPublic Trust/Other Required:

NoneJob Family:

Software DevelopmentJob Qualifications:


Algorithms, Artificial Intelligence (AI), Cloud: Amazon Web Services (AWS)


CompTIA - Security+ CE - CompTIA


5 + years of related experience

US Citizenship Required:

YesJob Description:

Join GDIT and be a part of a team of men and women that solve some of the world’s most complex technical challenges.

The Navy Program Executive Office for Digital and Enterprise Services is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a Knowledge-Based (KM) solution called Navy Enterprise Service Desk (NESD). We are seeking Conversational AI Engineers to join our team.

This position is supportable remotely with the U.S. This position requires a Secret clearance to start so we can only consider US Citizens.

One of the main goals of NESD is to consolidate IT Tier-1 service desks to include all the current people, processes, and technology while gaining efficiencies of consolidation. The current facilities supporting the consolidated help desks are in New Orleans, Louisiana and Norfolk, Virginia.

The capability shall employ artificial intelligence, machine learning, and natural language processing to create an adaptive Virtual Helpdesk Agent that becomes “smarter” with each transaction in NESD. This knowledge-learning process is essential to handle the many current systems supported by NESD that may have multiple deployed versions of each system operating in the Fleet.

This program will improve the customer experience and support offered to Sailors, Marines, civilians and their support systems both afloat and ashore.

As the AI Developer you will work with data engineers, machine learning engineers and data scientists to create AI functionality into existing applications. You will also maintain those systems to make sure that everything is running smoothly. Some of the duties that you will manage include:

  • Solve various business challenges using Conversational AI software
  • Design, develop, implement, and monitor Conversational AI systems
  • Educate the team at large on the potential and limitations of AI systems
  • Develop data ingest and data transformation architecture
  • Lead the search for new AI technologies to implement within the business
  • Train teams when it comes to the implementation of AI systems

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 5+ years developing software applications
  • Experience with the following:
  • Mathematics, Algorithms, Probability and Statistics
  • Programming languages like Java, Camel, and Groovy
  • Deep learning platforms such as H20.AI
  • Deep learning libraries
  • Develop solutions integrated with ITSM systems (Helix Desired)
  • Amelia AI Solution (Desired)
  • Implement AI System (Desired)
  • AWS Cloud platforms (Desired)
  • STT/TTS solutions (AWS Transcribe/Polly Desired)
  • APIs like OpenGL or PhysX
  • Profiling tools like Perl or Perforce
  • Analytic tools like Verint, TensorFlow, Torch, and PyTorch
  • Security+
  • Secret clearance


  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Educational Assistance and eLearning
  • Flexible work week
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $120,000 - $180,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:

40Travel Required:

NoneTelecommuting Options:

RemoteWork Location:

Any Location / RemoteAdditional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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