Chatbot Analyst


São Paulo, São Paulo, Brazil Remote


Chatbot Analyst


May 3

The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.

Job Description:

  • Chatbot PMO for 3 LATAM markets: manage performance, issue resolution and product configuration
  • User acceptance testing and live testing
  • AI model learning
  • Design decision flows to improve buyer experience
  • Monitor and report on bot performance
  • Lead product localization for new launches being driven by Headquarters
  • Benchmark with other regions and develop projects to enhance performance
  • Work with other teams (local and regional) to improve experience friction


  • Bachelor's Degree Complete
  • A/B testing experience
  • Advanced English 
  •  Spanish is a Plus
  • Advanced knowledge in Excel 
  • SQL is a Plus

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