Duration: FTE Experience Required

• Experience in developing Amazon Connect contact flows, Using Dynamo DB, Create Lex Bots, API Gateway required
• Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
• Strong programming skills in Python or Node.js to develop AWS Lambda functions
• Experience or Awareness of AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, QuickSight, Lambda, Elastic Search, Kibana and Kinesis preferred and usage
• Contact center experience
• Experience with development and version control tools like xx etc. is required.
• Experience with CI/CD pipelines using GoCD, Terraform and Cloud Formation.
• Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developer s as well as Line of Business customers.
• Strong debugging, troubleshooting, and problem-solving skills required.
• AWS certification preferred

Roles & Responsibilities Leading the technical design, infrastructure configurations, and assisting with code reviews when needed for Adobe marketing cloud solutions

Experience working with programmatic systems automations frameworks (Ansible, Terraform)

Collaborating with business analysts, translate business desired outcomes into non-functional requirements and technical designs where needed

Collaborating with technology teams to support any integrations needed for effective automation realizing both increased productivity and quality

Determine feasibility and scalability of the AWS cloud to solve business needs, interacting with business and product owners in order to define technical solutions

Partner with the business teams as they create templates, components, dialogs, workflows, models, services, and support optimization of dispatcher caching behavior as needed

Provide technical guidance and mentorship to the team on infrastructure/service configuration best practices and promote a solid architecture and craftsmanship

Support the integration of RESTful APIs and third-party systems as part of the overall architecture

Promote code platform/cloud architectural best practices

Model strong disciplinary skills through documenting solutions and techniques, ensuring information is available to the team through technical notes and internal knowledge base

Keen to get hands-on, actively helping teams solve the biggest problems

Works with scrum master and engineers to plan and execute sprints

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.