Conversational Designer

Wingsoft Consulting

Cincinnati, OH, USA Remote


Conversation Design

Jan 26


Job Description

• 6 to 8+ yrs of experience working with Customer Experience Technology Services

• 2 4 years of relevant design experience in conversational & AI design spaces

• Engage with clients to understand their business use cases & intents for the chatbot solution

• Research and analyze intents & associated customer journeys

• Analyze transcripts of user interactions and document their personas and langua ge in order to create grammars & interaction models.

• Create bot design docs, including bot personas, example dialogs, conversation flow diagrams

• Design effe ctive, innovative, & delightful conversational experiences using user centric de sign methodologies.

• Work directly with developers, integrators, architects, & QA to build and iterate on the designs

• Write effective and natural dialogues

• Create prototypes, wireframes & templates that convey the conversation design

• Design ETE conversational interactions

• Analyze dialogues and user interaction with live bot/assistants



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