Genesys Developer

LanceSoft, Inc.

North Carolina, United States Remote

Full-time

Software Development

Jan 25

Job Description


Daily Responsibilities:

  • Design, develop, deploy, and support constantly evolving IVR based on business requirements
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering
  • Responsible for working with agile team to create, write, and execute testing plans
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Qualifications and Education Requirements

  • Required BS/MS in Computer Science, Engineering, or related subject

 

Required Skills:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

 

Desired Skills

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting
  • Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code


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LanceSoft, Inc.

Global Workforce Solutions With A Human Touch

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