Conversational Design

Zeals Co., Ltd.

San Mateo, CA, USA Remote

Full-time

Conversation Design

Jan 20

Are You Looking…

  • To be a part of the US founding team, backed by one of the fastest-growing companies in Japan
  • To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
  • To play a key role in shaping the service & company, making a real impact, and being the next leader of the SAAS industry

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology are changing the way consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. 1 out of 10 customers who go through our chat experience transact; end up either starting a consultation, signing up, making a purchase, and more. Zeals chat helps educate & (re-)onboard customers through an interactive conversational flow. It’s also a significant source of customer data collection and enrichment tools in the era of the Third-Party Cookie Phase-Out. Our enterprise clients are finding ways to build a customer profile, apply to CRM, and achieve their business successes.

Our last 3 years have been phenomenal. Our technology has captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business. We became the No.1 chat commerce solution with over $30M in Monthly Recurring Revenue for enterprise clients with over 300 employees and over a half billion conversational data stocked.

Just Getting Started…

We have recently secured a Series E funding totaling $33.8M led by JIC Venture Growth Investments and Salesforce Ventures. We are now ready to start our mission and expand our business in the US - LINK.

According to the report by Juniper Research, the global market for conversational commerce is expected to increase to $290 billion by 2025, up from $41 billion in 2021, representing a 590% rise for the next four years. We believe this trend is NOT just within Asia, and we want to be the first to lead the growing phenomenon worldwide. 

We’re looking for a small group of elite teams to build the foundation of our global expansion.

 

As our Conversational Designer

You are our one-stop shop destination for our customers in terms of planning, creating, operating, and analyzing dialogues within our chatbot commerce service. 

What you will do 

  • Help design virtual commerce assistants, draft their stories, creatives and paths, and plan what they can do and say fitting to each brand identity that is being represented. 
  • Ensure that our chatbot is conversationally engaging, impactful to the users, and matches the voice of the brands 
  • Monitor and analyze trends in the US market—acting as an advisor and advisor to our Japanese-based counterparts and board members 
  • Brainstorm ideas on what is best for our user experience within the region
  • Help establish the foundation to our conversational design team by implementing unique strategies specific to the region 

What you will need 

  • At least two years of experience working in advertising, marketing, creative agencies, or equivalent environments 
  • Ability to deliver high-quality creative contents for product user interfaces with attention to detail.
  • Excellent verbal and written communication skills
  • Experience in creating intuitive copy and content that helps users navigate with ease through digital products. This might include menus, definitions, buttons, labels, chatbots, and error messages. 
  • Ability to articulate your thoughts and work with others to bring ideas to life 
  • Hands on experience with design tools such as Photoshop, Illustrator, etc
  • Can become an expert on any brands or products, distilling complex ideas down into language that’s approachable and engaging for our customers 
  • Confident in driving content strategy, content creation, and best practices that help boost users engagement and conversions
  • Confident in articulating ideas and strategies to stake-holder and board members. Be both partner and point of contact for anything conversational design related
  • Highly entrepreneurial and a self starter. 
  • Willing to wear multiple hats as necessary to help establish the US team

One of those rare chances…

While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience, a rare opportunity to shepherd our journey in the US as one of our founding members, making a real impact within the ever growing SAAS industry.

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Zeals Co., Ltd.

Drive revenue and enrich customer experience with AI-powered chat commerce.

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