Chatbot Developer

Coca-Cola HBC

Netherlands Remote

Full-time

Chatbot Analyst

Jan 20

Department: Group Digital Employee Platform

Location: Location free within Coca-Cola Hellenic countries

Contract: Permanent


As a Software Developer you will be responsible for developing, training and retraining chatbot/s. serving multiple cross-functional intents and missions. In close collaboration with the Product Mangers, Delivery Managers and business stakeholders you will be assessing business requirements, defining and deploying conversational chatbot for Coca-Cola Hellenic, caring about its adoption and improvement based on end user feedback.


YOUR NEW KEY RESPONSIBILITIES:

• Prototype, deploy and ensure quality exploitation of chatbot solutions with focus on user interface and service layers;

• Analyze chatbot conversations data and pro-actively suggest improvement actions;

• Define recurring questions that can be handled automatically / defined by the user and improve dialog flow to handle those recurring questions;

• Develop new chatbot missions, dialogs, incl, integrating them with other existing Coca-Cola Hellenic systems and solutions (SAP, MS Offcie 365, People Systems, etc.);

• Upload languages and support multilingual configuration;

• Develop internal testing tools and testing schemes based of complexity of deployment cycles;

• Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems;

• Work in high traffic / real-time Enterprise apps;

• Analyze existing and to-be technical designs, offer design recommendations and develop technical solutions;

• Analyze, proactively manage problems and make decisions independently that impact overall system and projects;

• Creative thinking around the end user’s conversational journey with a bot;

• Be a part of scaling applications and database infrastructure processes;

• Ensure to deliver project on time and within budget;

• Collaboratively work with our DTPS Teams, vendors and business stakeholders.


ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor's degree in computer science, engineering, mathematics, or a related technical discipline;

• Solid experience with Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets;

• 5+ years of Java Script experience;

• Knowledge on Linux / Unix flavors;

• "Hands on" experience in server-side programming independent of technology;

• Experience in chatbot platforms development, retraining and exploitation;

• Experience in Mobile Technologies such as iOS, Android or Windows Mobile;

• Ability to understand requirements and work in Agile environment to build well documented, testable code;

• Strong knowledge of code documentation and handover;

• Good communication skills, fluent in English;

• Experience with version control system is considered benefit;

• Experience on open source contribution is considered benefit.


ABOUT YOUR NEW TEAM:

We are a family of 36 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

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