Conversational Designer


Toronto, Ontario, Canada Remote


Conversation Design

Jan 19

BMO is currently sourcing for a Senior Conversational Designer position on a 6 month contract.

Here are some of the key requirements and responsibilities included in this role:

A Conversation Designer is responsible for designing the user experience of a virtual assistant/Chatbot. They ensure that the virtual assistant/Chatbot is conversationally engaging, impactful for the end-user, and matches the voice of the brand. They translate the brand’s business requirements into natural dialogue flows backed up by UX research and good design practices.

RESPONSIBILITIES INCLUDE (but are not limited to):

Sr. Content Designer who has experience with and an understanding of conversational design

An analytical mind who can pick up new tools quickly (like Voiceflow) and hit the ground running

A user empath who can put themselves in a customer-who-needs-help’s shoes


1. ChatBot Experience is highly desirable

2. Content Designer Experience

3. Map out the chatbot conversation flows

4. Voiceflow Tool Experience is highly desirable

5. Financial Experience is highly desirable

5. Copywriter Experience is highly desirable

The BMO Contractor Talent Network provides job seekers with direct access to BMO contract job opportunities as soon as they are released. Contract job seekers can create a profile in the BMO Contractor Talent Network portal. Using your profile, you can choose to receive notifications and apply directly when jobs of interest become available.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit

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