Conversational AI Architect

SentiOne

Barcelona, Spain Remote

Permanent

Software Development

Jan 17

SentiOne is an AI-powered social listening and omnichannel customer service automation platform, powered with industry-agnostic NLU engine. We provide cutting-edge AI technology for automating customer service across multiple channels combined with powerful social listening and analytics for customers in more than 70 countries across the globe.

Flat structure, no micromanagement, no dress code, celebrating every possible occasion - that’s us in a nutshell :) We value culture based on innovation, transparency and open communication. As a team, we’ve created a space to develop our unique talents and exchange knowledge. We respect each other and trust each other's judgment.


Role: Conversational AI Architect

Type of contract: B2B

Location: Barcelona/remote


What You’ll Be Responsible For

  • Diving deep into our Automate platform and building complex conversational journeys along with our bot designers and clients
  • Managing the architecture of our platform and conversational components over a variety of projects
  • Supporting our bot designers in technical aspects of the platform
  • Writing data processing scripts and manipulating data logic for contextual conversations using conditions, variables and strings
  • Assist in connecting our bots to multiple integrations and APIs
  • Using regular expressions, variables and other data to understand user intent and converting this to usable flows
  • In charge of leading the practice and introducing the overall technical vision for a particular solution
  • Educating our clients on how to use our platform
  • Driving documentation efforts when building bot flows and updating our internal wiki as well as participating in our learning workshops internally and with clients
  • Collaborating with our language researchers, bot developers, commercial managers and product owners
  • Assisting in resolving bugs and errors of our bots and platform


What You Need To Get The Job Done

  • Have at least 3 years experience in any of the following: RPA, AI, automation, chatbots (virtual/digital assistants) and/or building digital products
  • Familiar with keys, strings and variables to manipulate responses with code e.g. using JSON (converting JSON documents/files etc.)
  • Have a good working knowledge of JavaScript
  • Worked with APIs, integration and databases
  • A technical and problem-solving mindset - you dig deep to unravel issues and find solutions
  • Able to see the ‘big picture’ of a platform or development process and understand the impact of changes
  • Enthusiastic about chatbots, AI, NLU and machine learning
  • Proficiency in English


Nice To Have

  • Qualifications in automated testing, scripting (QA) or software development
  • Experience using conversation design tools for flows and prototyping e.g. Whimsical, Miro, Botmock or Botsociety
  • Knowledge of NLU and/or technologies such as Dialogflow, IBM Watson, Alexa conversations etc.
  • Experience as a developer


What Are Our Drawing Cards

  • CONVENIENT FORM OF EMPLOYMENT. You can choose between a contract of employment and B2B.
  • TRUST, OWNERSHIP, FREEDOM. We believe in people and their potential – which is why we give them space to use their knowledge and expertise. You take ownership and responsibility for your work. No micromanagement here.
  • OWN AI PRODUCTS. We develop our products using the latest technologies and state-of-the-art solutions in the field of intent detection and text processing. You have an impact on the products we create.
  • FLEXIBLE WORKING HOURS. Reasonably balanced schedule is the key to productivity. It doesn’t matter if you are an early bird or you get a lot done in the wee hours of the night. Just make sure you are available within our core hours - 10 am - 4 pm CET.
  • HOLIDAYS & DAYS OFF. Everyone needs to recharge their batteries and get some rest. Regardless of the contract, you get paid days off.
  • WORK FROM ANYWHERE. You can work from one of our offices or another location as long as you have good wi-fi and availability within our core hours. We are distributed-first but we pop into our Gdańsk or Warsaw offices from time to time. We encourage you to do so as well, it’s fun!
  • DEVELOPMENT & LEARNING OPPORTUNITIES. Our goal is to create tailored-made development paths for all our SentiTeam members. You can also join our SentiAcademy to learn new skills from talented peers.
  • SOCIALS & OFFSITES. Depending on the pandemic situation, we organise weekly lunches, beer nights with board games and offsites... And our integration events are surely the ones to remember!
  • HEALTH & SPORTS PERKS. Private medical care covered in 100%. Plus MultiSport card and people who like to work out. Climbing, sailing, snowboard, gym? You will always find a training partner!


Here's What Our Recruitment Process Looks Like

  • A short call from the Talent team - we would like to check part of your experience and your expectations.
  • Online 1-hour interview with part of the Bot Design team - we will talk about the role in SentiOne and your experience.
  • The task to solve offline - will show us your approach to work.
  • 2nd online interview focused on your solved task, soft skills, and team fit.

SentiOne is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, or physical ability. If you have any questions, feel free to contact us by LinkedIn, for an informal conversation.

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SentiOne

SentiOne, a deep-tech scaleup founded in 2011, supports brands in the field of customer service automation through AI technology

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