Software Engineer, Virtual Intelligent Chat Assistant

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.We are looking for a MERN stack full-stack developer to help design and build our next-generation Chatbot Platform (VICA).

VICA (Virtual Intelligent Chat Assistant) is GovTech's next-generation Chatbot/Virtual Assistant/Conversational AI SaaS cloud platform. It will serve as the platform to enable the tech refresh of all 90+ existing Ask Jamie govt agency chatbots. VICA will also leverage Machine Learning/AI technologies to perform advanced analytics on chatbot content, to improve the citizen experience when interacting with govt agency chatbots.

Projects will involve building chatbots and and chatbot platform front-end and back-end components, developing integrations with 3rd party components, and developing and consuming SOAP/REST web services.

What you will be working on:

• Developing and maintaining server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing and maintaining client-side frontend components.
• Collaborating with product owners, designers and other developers on the integration of elements.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Keeping informed of advancements in the field of JavaScript frontend development, especially React, Redux and etc
• Our technology stack is based on MERN (MongoDB, Express, React, Node.js), with Python for our ML components
• We use Kubernetes and Docker for CI/C
• REST APIs
• Infrastructure running on Cloud (AWS)

What we are looking for:

• 5+ years of relevant experience
• Expertise with JavaScript, TypeScript, Node.js, Express.js
• Experience with Python or Golang is a bonus
• Working experience in back-end development and various frontend frameworks, e.g. React.js, Storybook, MUI and etc
• Expertise in architecting scalable and reliable cloud-based software solutions
• Experience with Python backend frameworks like FastAPI and Flask is a bonus
• Knowlwdge in web technologies like WebSocket or WebRTC is a bonus
• Working experience with agile teams
• Working experience in automated software testing
• Working experience with cloud platforms such as Amazon AWS, Google Cloud Platform (GCP) or Microsoft Azure
• Working experience developing and integrating with SOAP/REST APIs
• Working experience with DevOps and CI/CD
• Working experience with Google Dialogflow is a bonus
• Working experience with other Chatbots/ML/NLP is a bonus
• Works well as part of a team in a fast-paced, startup-like environment
• Excellent communication and organizational skills