Emerging Technology Product Owner – Artificial Intelligence IVA Chat Platform


Louisville, KY, USA Remote


Product Management

Nov 13


The Emerging Technology role enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. This individual will work innovative assignments involving complex to moderately complex issues where the analysis of business processes or data requires an in-depth evaluation of variable factors to support long-term business objectives. Able to independently handle situations with minimal oversight and critically assess business needs while maintaining a collaborative focus. Needs to passionate about driving results, overcoming obstacles and planning for contingencies along the way, using metrics and milestone-oriented approaches. Thrives in a fast paced, every evolving and changing collaborative environment!


·       Responsible for researching, collecting, and disseminating information on a designated AI platform and understanding key learnings, metrics and data analytics of that platform.  This role will be a liaison between product and development. The Emerging Technology Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action focused on depth of understanding of stakeholder, consumer and market needs.  This role bridges the gap between product and strategy development and will manage and prioritize product backlog, organize sprints and guide, consult and provide direction for the teams executing the work effort. 

·       This role will streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features, consumer needs and components for the associated platform team. 

·       Analyzes and researches process of deployment and assists in this process. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

·       Takes ownership of their platform assuring KPIs are met. Constantly looks for ways to improve experience and maximize value.

·       Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

·       Previous knowledge and development of digital virtual assistant (IVA) is a plus!




Additional Job Description Required Qualifications

·       Additional Job Description

Required Qualifications

·       Bachelor's or technology certification or equivalent work experience with digital technology

·       General knowledge of the Agile methodology

·       3+ years or a proficient working knowledge of Health Care and Health Care technology

·       Must be passionate about contributing to an organization focused on continuously improving consumer experiences

·       Exceptional oral and written communication skills, including but not limited to presentation skills to leadership

·       3+ years' experience with Agile or Project Management Life Cycle including large technology projects.

·       Working knowledge of Microsoft Office programs including MS Project and Visio

·       Detail oriented with excellent organizational and project management skills

·       Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

·       Ability to prioritize and handle multiple tasks with concurrent deadlines

·       Must be passionate about contributing to an organization focused on continuously improving consumer experiences

·       An analogous thinker, recognizing, connecting and leveraging patterns and trends of information and experiences that lead to potential process and future development enhancements.

·       A causal thinker, differentiating between symptoms and effects; in search of a true root cause as a basis for decision-making.  Encourages working beyond typical attitudes of compromise and complacency that limit creativity.   

·       Holds the highest standards of performance for themselves and the team; goes beyond conventional performance benchmarks, and consistently sets and achieves ambitious targets

·       ​Persists when faced with challenging obstacles.

·       Translates the mission of the objectives into actionable, quantitative plans; balancing near term ROI with long term advancements.

·       Demonstrated ability to prioritize projects and provide intense focus to those that are most important to the enterprise 

·       A track record of succeeding in a complex, innovative, change driven, high energy team environment.

·       Able to work non-traditional work hours as needed

Preferred Qualifications

·       General understanding of medical and dental insurance processing

·       Previous consumer service experience

·       Experience with Watson AI or other digital/conversational AI platforms

·       PMP and / or Six Sigma certification

·       Job Families for Job Profiles

·       Emerging Technology


Required Qualifications

  • Bachelor's degree
  • Less than 5 years of technical experience
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Why Humana?  

It's not about what we think is important. It's what matters to you that counts. Humana offers a variety of benefits to promote the best health and well-being of our associates and their families.

You'll experience the following perks as a full-time Humana employee:

Compensation and Financial Security — Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, 401(k) retirement savings plan (125% match for the first 6% contributed by an associate), etc.

Your Whole Health — Humana's health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.

Work Perks — Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.

Grow With Us — Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.


For more than 60 years, Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We're not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

If you're looking for a career that provides opportunities for growth and development in a stable industry, Humana might be the right fit for you.

60 — We have been committed to seniors' health and care for nearly 60 years.

46K — We have 46,000+ associates.

#56 — Ranked #56 on the Fortune 500 list in 2019.

16.6M+ — We have 16.6+ million medical members across all 50 states.

12M — Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.

You can find out more about us and view our current career opportunities at https://careers.humana.com.

Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Additional Information

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.  

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office.
  • Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required. 
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours


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