Conversational AI Developer - Porto

Five9

Porto, Porto, Portugal

Full-time

Conversation Design

Sep 19

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

To complement our rapid growth, the Professional Services team is recruiting early career individuals to deliver cutting edge solutions to enterprises seeking to automate, modernize or improve customer experience using Virtual Agent and other artificial intelligence technologies. Our self-service platform enables skilled partners and end-customers to build and manage their own services. For initial implementation, most customers turn to Five9 Professional Services to ensure early success.

 

Five9 is seeking an additional member to the AI Automation team within Enterprise Professional Services to begin with this project type, expanding to others over time. The ideal candidate is a passionate, self-managed, recent graduate.

 

Location: Porto, Portugal 

Key Responsibilities:

  • Handle pre-sales Statement of Work requests from creation to document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.
  • Work AI Automation Implementation projects, e.g.
  • Design and configure applications on the Five9 platform for each customer’s unique requirements.
  • Provide customers with configuration advice and problem resolution on Five9 product.
  • Train customers to ensure a thorough understanding of the application.
  • Consulting engagements
  • Effectively and succinctly communicate with internal and external stakeholders.

Required Skills:

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, other related field or equivalent experience.
  • Minimum one (1) year of business experience in a customer-facing position.
  • Willing to travel up to 10% nationally with occasional international travel possible (able to acquire a passport but not necessarily passport in hand).
  • Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
  • Excellent verbal and written skills.
  • Ability to learn new skills, digest new software features and be able to explain it to someone non-technical in a way they understand.
  • Passion for continuous personal improvement both technically and professionally.
  • Flexibility to work US Time Zones 

Preferred Skills:

  • Experience with web services (Postman, SOAP/XML, REST/JSON), speech recognition, natural language processing, contact center, IVR, VoIP and telecommunications service providers.
  • Technical certification in any Customer Relationship Management application, especially Salesforce.
  • Software development / programming skills in any language, especially JavaScript, with a desire to move beyond that language.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

View our privacy policy here.

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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA. 

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Five9

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