Taipei City, Taiwan
ABOUT THIS ROLE
- Circles.Life is looking for a Chatbot Project Assistant who is meticulous, energetic and has a passion for customer service and satisfaction. He/she will be based in our Taipei office and will be supporting our Singapore & Taiwan Customer Happiness.
- As a key member of our team, your responsibilities include but not limited to:
- Chatbot Framework Design and Improvement
- Chatbot Response Content Writing and Improvement
- Other Ad-hoc task (Support Customer Service Department)
ABOUT CIRCLES LIFE
- Circles.Life is Asia’s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction and growth.
- Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq/ Singtel, and Flipkart (to name a few)
- It now employs 400+ people over 5 APAC offices. It is the portfolio company of Warburg Pincus and Sequoia
- Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer's Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019)
WHY THIS ROLE IS UNIQUE
- Be able to own and execute small and complex projects
- 10X - Be part of a fast-growing organisation with ambitious plans to expand into multiple more markets and verticals, and help be the one to make it happen
WHAT WE ARE LOOKING FOR
- English proficiency (LRWS) (Need to communicate independently with foreign colleague)
- Basic planning, implementation and collaboration.
- Enjoy working in startup (Be proactive, flexible and eager to learn new things)
- Customer-centric have passion to enhance customer experience
- Relevant experience is not required, experience in customer service or service industry is a plus.
- One of Circles.Life's key missions is to build the best place to work and grow. In order to do that, we offer:
- Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.
- Impact from Day 1 - Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.
- Talent Development - We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.
- Work Place Xinyi District, Taipei (Clost to MRT Taipei 101 station
- Work Time Monday to Friday 9:30-18:30 (1 hr lunch break), Can WFH 2 days per week after 1 month on boarding
- This is a project for 6 month
- - Please provide CV in both Chinese and English or English Only
- - Email Subject : Application of TW Chatbot Project Assistant - Name
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
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World’s fastest growing telco technology firm offering a SaaS based ‘Digital Telco as a Service’.