Senior Conversation Developer

Vodafone

Dublin, County Dublin, Ireland

Full-time

Conversation Design

Sep 13

Why Work For Us


At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:


Role Purpose


TOBi is an AI supported bot which understands, engages with and answers our customers just like any live agent. To be able to do this, he need to understand and present meaningful, personalised and in many cases visual natural language responses.


As a conversation Developer you will be responsible for designing conversations in IBM Watson for TOBi so that TOBi always understands and helps our customers while supporting an excellent customer experience.


We will ensure you receive all the training and support you need as you join our TOBi Squad.


If you want to be a member of our AI & transformation team, learn the latest technologies and create great experience for our customers while working with friendly colleagues, we would like to talk…


As Senior Conversational Developer You Will


Essence of Role – Key Accountabilities:


Build conversations in TOBI which focus on great customer experience in the most efficient way


Manage TOBi with a continuous improvement approach to better understand and answer customer questions


Proactively create new ideas, take actions to boost TOBI customer satisfactions scores, resolution rate and understanding


Test and learn through trials to maintain a deep understanding of important customer needs


Work in an agile team closely with different team members; developers, content owners, data analysts


Follow emerging digital technology advancements


Support VF’s digital care transformation initiatives


Reinforce a culture of ‘Together we can’


Essential


We Are Looking For You, If You Have:


Previous Web/frontend Development Skills (& Qualifications) a Notable Advantage


3rd levels degree (or equivalent qualification/experience)


Eager to learn new methodologies and technologies


Good at communication with stakeholders


Strong appreciation of data in decision making


Good at understanding customer needs and creating connections accordance with those needs


Experience in and understanding of process design tools


Experience in agile methodologies, working with developers is a plus


Experience in product development cycle is a plus


Knowledge of Chatbot/Digital Assistant developments is a plus


Experience in digital / data driven systems environment


Appreciation of customer experience design


Excellent people skills


Excellent presentation and numerical skills


Who We Are


Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.


We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.


Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!


Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.


Vodafone is committed to support LGBT+ people at work.


We are an equal opportunities employer where our people can be at their best.


When choosing us………


When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!


Some of the benefits that you will receive along the way are:


Competitive Salary


Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance


Generous Employer Pension contribution


Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts


Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!


Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!


23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday


Free Parking


Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners


We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.


When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.

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