Artificial Intelligence Trainer

Daraz

Kathmandu, Bagmati, Nepal

Full-time

HR/Recruitment

Sep 10

Job Information

 

Department Name

Customer Service

Industry

Customer Service

Work Experience

1-3 years

City

Kathmandu

State/Province

3

Zip/Postal Code

44600

About Daraz

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description

  • Learning about business resolutions available to customer

  • Developing chatbot conversation flows to improve access to aforementioned resolutions

  • Continually analyzing interactions to identify gaps and refining content through UX experiments, user feedback, and analysis of performance metrics

  • Analysis of different dashboards in order to deduce future plans to improve chatbot resolution as well as customer experience

  • Work together with local as well as regional teams on strategy executions to further improve the AI structure of the chatbot for better customer resolution


 #LI-KS1


Requirements

  • Bachelor Degree in IT, computer science, or equivalent work experience

  • Familiar with HTML and SQL [Intermediate Level]

  • Understanding of programming language like Python is a plus

  • Sound knowledge of basic AI/ML concepts and MS Excel

  • Good content writing/conversational interface skills

  • Preferably well-versed in English, Roman Nepali and Native Nepali content writing

  • Experience writing functional tests and performing User Acceptance Testing on new features and functionalities

  • Able to create reports/presentations and communicate with the regional and local teams



Importantly,we look for someone who will live by our values that define everything we do:


  • Continuously Innovative

  • Generosity of Spirit

  • Deliver on our Promise

  • Make It Personal



Benefits

  • International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth

  • A platform to learn from Alibaba’s world-leading ecosystem

  • Rigorous training and exposure in team management, leadership, business analytics, and operations.

  • An opportunity to train the next generation of business leaders

  • Competitive salary and incentive package

  • Health & life insurance


#LI-KS1


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Daraz

Advancing South Asia’s growth through the power of commerce

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