Conversation Designer

VOX SEA SDN BHD

Petaling Jaya, Selangor, Malaysia

Full-time

Conversation Design

Sep 10

Job Description

At VOX we are building the next generation of conversational A.I. assistants, even though conversational technology abounds in today’s world, we believe that we’re just starting to understand the best way to craft machine-human conversations. We are an international team eager to have a positive impact on society.


We’re looking for a conversation designer, who has a strong interest and point of view on this field and is passionate about its potential. You’ll have experience designing conversational agents and/or voice-activated user interfaces. You know the difference between NLP and NLU, but you're driven by solving human problems and designing a more accessible human experience.


You’ll be highly skilled at creating conversational flows, and comfortable with the technical possibilities and constraints. You’ll also be a strong communicator and collaborator. Your previous experience might include writing Written conversational tone of voice, or brand guidelines. Or may have re-designed a call center virtual agent and customer experience. Perhaps you’ve created skills for voice assistants like Alexa or Siri.

Job Requirements


  • 3-5 years’ conversational design experience, ideally for both chat and voice assistants.
  • A background in consumer product and service interaction design ideally focused on content design UX writing, information architecture, and content strategy.
  • Excellent written and verbal communication skills, knowledge of grammar, and proofreading skills.
  • Experience designing and facilitating workshops and client ideation sessions.
  • Familiarity with conversation design tools like BotMock or Bot Society; familiarity with interaction design tools like Adobe XD, Figma, Miro, etc.
  • Strong research skills, including planning, execution, and research synthesis
  • Interest and point of view on human-computer interaction/the field of conversation design and its potential
  • Comfortable designing for data and AI capabilities and familiarity with conversational technology
  • Excellent writing and verbal communication skills, knowledge of grammar, and proofreading skills.
  • Ability to translate complex subjects and language into accessible, engaging, and human content.


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