Chatbot Business Analyst

ZF Group

Budapest, Hungary Remote


Chatbot Analyst

Sep 10

Location:  Eger, HE, HU, 3300

Req ID 42138 Eger, Hungary


Your Tasks:

  • As a Chatbot Business Analyst, you will support the assessment of business needs and assist in the design and development of bot experiences.
  • Identifying/evaluating business processes that can be automated with Chatbots
  • Design and preparation of requirement documentation
  • Creating test scenarios and coordinating UAT, to ensure that developed solution meet requirements, has been created with highest quality standards and with appropriate error handling
  • Ensuring smooth project implementation and project documentation
  • Explaining technical solutions to the business customer and communicate business objective to the technical team.


Your profile:

  • Degree in Business Administration or IT or similar degree with exposure to Process understanding/automation
  • 3 years of experience in business process management or business process analysis
  • Experience in process or workflow documentation
  • Project Management skills - exposure to agile
  • Proficient English



  • Experience with Chatbots concept documentation and identifying processes fitting the usage of Chatbots
  • Experience in working with Azure AI Cognitive Services (QnAMaker, LUIS)
  • Experience with Microsoft Power Virtual Agents


We offer:

  • Stable company background and long-term working possibility
  • Full of challenges and high-level professional activities at an international company
  • Participation in international projects and commission to foreign countries
  • Career opportunities, continuous training program and language courses
  • Competitive salary and performance-related bonus 
  • Cafeteria with optional elements
  • School start support



Be part of our ZF team as Chatbot Business Analyst and apply now!


Katalin Vladár

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ZF Group

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