Group Product Manager, APIs & Developer Experience


United States Remote


Product Management

Sep 10

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

We’re a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 3 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation!  

Looking for more information on who we are? Check us out on, Brands Talk podcast seriesour blogLinkedInBetakitBuiltIn, and Instagram.

Our values are our fundamental driving forces for decision making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

As a Product Manager, you will develop a comprehensive product strategy, roadmap, and set key business objectives (OKRs) for APIs & Developer Experience. You will leverage the knowledge of Ada’s platform and APIs, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your product. You understand the power and importance of developer communities and can define the right platform that is needed by third party developers.

You will be the “voice of the product” to the technical personas building bots using Ada’s platform and APIs, to ensure their needs are met and that the product teams are getting the direction and support they need to be successful. You will develop and actively maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance.

About You:

  • Minimum of 4 years experience as a Product Manager in a SaaS environment.
  • Previous experience in building API platforms or products for developers. 
  • Deep empathy for developer persona, and ability to use research methods and data analysis to identify and prioritize new opportunities and solutions.
  • Experienced in product management methodologies, with familiarity on both Agile and Waterfall and ability to apply them where best suited.
  • Passionate about the business impact of your work and can work collaboratively with key stakeholders from finance to go-to-market teams.
  • Previously led teams of 1-2 product managers.

What You’ll Do:

  • Build the long-term product vision and roadmap for Ada’s platform for extensibility via APIs, Developer Portal and other tools for the Developer persona.
  • Drive execution on your team to deliver a high-quality, impactful product.
  • Work with multiple cross-functional teams to understand priorities for the business, our partners, and developers.
  • Work with the platform engineering team to build the tools for effective management and release of the APIs.

What Your Day to Day in This Role will Look Like:

  • Researching and gathering feedback from partners, client developers and Ada’s professional services regarding ADA’s APIs.
  • Being the “voice of the developers”, and bringing their concerns to Ada’s product, design and engineering teams to build and improve the APIs.
  • Identifying areas of improvements and opportunities where Ada could increase its APIs to serve its mission of offering an extensible platform to Enterprises for their Support needs. 
  • Working with engineering and design teams to build roadmap items.

Nice to Haves:

  • Previous experience at a high-growth startup
  • Previous experience in messaging/chatbots, or no-code automation platforms



• Competitive salary and generous stock option plan

• Unlimited vacation

• Wellness account

• Extended health coverage

• Dental/optical/travel insurance

• Life insurance

• Employee and family assistance plan


• Flexible work schedule

• Digital first, fully remote with WFH budget

• In-house social worker

• Paid parental leave for Canadian and U.S. residents

• Development opportunities

About Us

Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation. 

Everyone has their own unique talents. Even if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your application.

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