Associate Director- Digital Assistant Lead


Hyderabad, Telangana, India


Product Management

Sep 10

At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.

Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. Our commitments to racial equality, gender parity and sustainability are woven into these values and our teams. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE.

Join our global, agile team and help us influence and drive PepsiCo’s digital transformation!


  • The GBS Digital Factory is the digital transformation engine for PepsiCo that sits within the Global Business Services (GBS) organization. It focuses on the re-imagination and digitization of capabilities, processes, services, and reporting for the Enterprise through the design, development, and deployment of scalable digital products and solutions. GBS Digital Factory works with business, sectors, markets, and regions, leveraging a core set of integrated technologies, such as AI, ML, RPA, and Conversational AI.
  • As a Digital Assistant Lead, you will be overseeing, coaching, and mentoring a team of Digital Assistant Developers responsible for designing, developing, testing, and rolling out intelligent, next generation digital assistant solutions (e.g., conversational AI, NLP solutions) for business users. You will play a pivotal role in defining the GBS Digital Factory digital assistant agenda, outlining, maintaining, and implementing patterns, standards, and policies related to data extraction, data analysis, and development of digital assistants.


  • Consult with Digital Assistant developers and stay informed on the day-to-day activities, progress, and issues related to digital assistant development
  • Consult with Digital Assistant developers to provide technical guidance on concepts and practices related to Natural Language Processing / Understanding, sentiment analysis, intent classification, dialog flows, text-to-speech, speech-to-text, and user experience design
  • Consult closely with business stakeholders to understand current state processes and design future state requirements
  • Consult with Demand Managers and POD leaders to understand the demand pipeline and digital assistant requirements; aligns and staff's developers to PODs respectively
  • Consult with other GBS Digital Factory development leads, Product Designers, Enterprise IT and Data & Analytics representatives to align technical architecture and security requirements for digital products that will involve digital assistants
  • Execute the implementation of development, governance and security related standards and ensure all digital assistant solutions are in compliance
  • Decide the KPIs to track the utilization, adoption and accuracy of digital assistants deployed to business users by leveraging feedback and product logs
  • Inform senior leadership and other stakeholders on the progress made and outcomes of developing digital assistant solutions
  • Consult with the Data & Analytics team and Reporting Factory developers to build the required data infrastructure needed to host and run digital assistant solutions
  • Inform oneself on the latest technologies and tools and identify next gen. solutions that can be leveraged by GBS Digital Factory products
  • Execute practices that will create a collaborative and supportive environment for the Digital Assistant developers


Key Skills/Experience Required:

  • Advanced degree in Computer Science, Computer Engineering, Data Science or a related field preferred
  • 14-18 years overall years of experience; 6+ years of experience working directly on the design and development of digital assistant solutions (involving data extraction, data analysis, conversational AI development, NLP solutions, NLU, Voice, Text and Image processing)
  • 3+ years prior experience managing cross-functional developer teams
  • Experience with NLP / conversation management technologies (e.g.,, MS Luis, Google Dialogflow)
  • Experience with cloud technologies (e.g., Microsoft Azure, Google Cloud, Amazon Web Services, and cloud-specific PaaS and SaaS solutions)
  • Familiarity with coding languages (e.g., Python, JavaScript) and next generational technologies (i.e., AI, ML, OCR)
  • Familiarity with business case development
  • Prior experience / involvement in organization wide digital transformations preferred

Differentiating Competencies:

  • Ability to effectively manage cross-functional teams in a fast-paced, agile environment
  • Ability to manage and oversee development of multiple digital products at the same time
  • Ability to understand psychology and motivation behind digital solution development and recognize where digital assistants can further improve user experience
  • Excellent analytical, collaboration and communication skills (written and verbal)

Relocation Eligible: Eligible for Standard Relocation

Job Type: Regular

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