Senior Account Executive

Nuance Communications

Auckland, Auckland, Auckland, New Zealand Remote


Customer Success

Sep 7

Principal duties and responsibilities – 

  • Work with senior executives to understand strategic banking industries issues which Nuance can assist in solving.
  • Promote and evangelise Nuance solutions to banking customers and partners. Work with Microsoft sales counterparts to develop GTM and customer sales plans and execute.
  • Develop relationships and collaborate with our partners to define, recommend, and drive sales into different industries.
  • Develop and execute a sales plan that provides complete territory and industry sector specific coverage.
  • Meet with senior CxO contacts to build credibility and develop lasting relationships Build a cohesive account plan and manage multiple opportunities through to contract.
  • Lead successful go-to-market campaigns by working closely with internal marketing specialists.
  • Lead a virtual sales team to build a strong GTM plan for your accounts Achieve annual quota

Knowledge, skills and qualifications

Education: Bachelors Degree

Minimum years of work experience: 10

Required skills:

  • Excellent understanding of Customer Experience needs in the contact center, digital and security areas of multiple industries in New Zealand.
  • Proven track record in a sales-driven organization, selling technology-related products and services - Solid written, verbal, negotiation and presentation skills .
  • Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment - Proven ability to work well as part of an extended sales team.
  • Team player and self-motivated - Experience in selling complex IT solutions to different industries that deliver long term benefits - Strong background in selling to CxO level in tier 1 and 2 organisations in New Zealand .
  • Ability to work with a minimum of direct supervision and with demonstrated initiative - Communicate effectively with all levels of business and technical management .
  • Ability to effectively leverage internal resources to support sales activity.
  • Excellent written, verbal, and stand-up presentation skills

Preferred skills: -

  • Basic understanding of contact center technologies (IVR, WFM, Telephony, Chatbots, Virtual Assistants, Digital, Azure) .
  • Basic understanding of Voice Biometrics and Speech Recognition.
  • Strong understanding of digital interaction technologies such as live chat, virtual agents/chatbots and Azure.
  • Proficient in MS Word, MS PowerPoint, MS Excel and other Microsoft Office applications. Proficient in SalesForce CRM platform.
  •  Relevant enterprise industry experience (contact center technology providers, speech technology, IVR, web/mobile, artificial intelligence, Digital, analytics and Azure)  

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,

bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically

challenging work environment. Join our dynamic, entrepreneurial team and become part of our

continuing success.

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Nuance Communications

Nuance Communications