Chatbot Conversation Designer (Remote)

Lift AI

Saskatoon, Saskatchewan, Canada Remote

Full-time

Conversation Design

Sep 7

Do you have an interest in chatbot design?

 

Are you known as the person that can write engaging and compelling content?

 

Maybe you want to grow your conversational marketing experience through exposure to multiple clients with different goals and objectives?

 

Are you hungry for a change? Do you want to break the mold by aligning with a company who leads the path with virtual operations and believes in what flexibility really means?


THE OPPORTUNITY


Lift AI, a MarketLinc company, is looking for an enthusiastic and results-focused professional to join our team as a Conversation Designer. In this role you will work as a Professional Services consultant across multiple partner accounts to deliver amazing chatbot experiences using best-in-class chat software like Drift, LivePerson, and Intercom.

 

With 30 years of industry expertise, we innovate with technology, fresh ideas, and world-class solutions to help our clients improve their chat implementation and generate significant incremental revenue.

 

If you’re passionate about conversational marketing, motivated to create engaging chatbot experiences, have a natural work ethic and excellent organizational skills, this could be the start of an amazing partnership.

 

We’re a company that’s driven by results. Accomplishing great work can be demanding and challenging. That’s why we believe in flexible schedules and skipping long commutes to support balanced lifestyles. Our company is 100% virtual, which means you’ll operate from a dedicated home office workspace while collaborating with smart and supportive colleagues.


YOUR PROFILE


  • An exceptional copywriter; you excel at crafting professional, compelling, highly engaging, concise, and clearly written content for everything from chatbot messages to emails
  • Tech savvy; you’re not only eager to learn new technology, but can quickly stitch together product features and processes even if you haven’t worked with the software application before
  • A natural project coordinator with a ‘can-do’ attitude and outstanding organizational skills to support multiple projects and competing priorities
  • Positive with the ability to work effectively under pressure and tight deadlines
  • Most importantly you are an exceptional communicator who can present to any audience, effectively uncover and understand customer needs, propose solutions clearly, build rapport, and establish a trusted advisor relationship with clients


WHAT WE'LL ASK OF YOU


  • Manage a portfolio of accounts and develop highly engaging chatbot personas, messaging, and experiences.
  • Lead bi-weekly or monthly meetings with customers to uncover goals, provide insight, confirm strategy, determine priorities, present bot flow designs, and review results.
  • Use a conversational marketing framework to create chatbot ‘playbooks’ aligned to buyer intent, page-based strategies, and personalized experiences for target accounts, industries, and return visitors.
  • Configure bot flow designs and all other settings including visitor targeting, contact attributes, and lead tagging.
  • Conduct testing to ensure bot flows are optimized for the best possible user experience and messaging is free of any spelling or grammatical errors.
  • Use reporting tools and conversation analysis to identify trends and make recommendations to optimize bot flows and improve performance.
  • Collaborate with team members to improve overall bot development, document best practices, research, test, and implement new strategies.


WHAT WE'LL LOOK FOR


We understand this is an emerging role in the industry, which is why we’ll consider candidates who may not have direct conversational marketing experience but have the baseline skills we can use to further train and support the candidate internally.

 

  • Account Management experience in client-facing roles; comfortable working across multiple accounts and adjusting priorities in a deadline-driven environment
  • Superior communication skills with experience writing in digital channels, delivering presentations, collaborating with cross-functional teams, and communicating results
  • Technical aptitude for Conversational Marketing and Chat platforms (Drift, LivePerson, Intercom) and knowledge of Marketing Automation tools (Marketo); any hands-on experience is definitely an asset
  • Active team player, self-starter, and multitasker
  • Solid working knowledge of Microsoft Office (Word, Excel, PowerPoint), meeting software (Zoom, Google Meet), and other communication and collaboration tools (Slack, Asana)


Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View CV/resume

Details

Lift AI

The Real-time Buyer Intent Solution Powered by AI

{{notification.msg}}