NLP Engineer – Core Technology at Watson Orders

IBM

Chicago, IL, USA

Full-time

Engineering

Sep 1

Introduction

Watson Orders is a IBM Silicon Valley based technology development group targeting the development of world-class conversational AI. Our mission is to deliver advanced technology solutions that address real-world, data driven needs in a customer-facing the quick service restaurant, environment. We are focused on using state-of-the-art Machine Learning, AI, and related technologies to completely transform the customer experience!


Your Role and Responsibilities

Your role:

We are looking for highly skilled Software Engineers and Computational Linguists to work on our cutting-edge Conversational AI system for the Drive-Thru. Our team uses linguistic expertise, software engineering skills, and data-driven approaches to solve complex Natural Language Understanding (NLU), Dialog Management, and Natural Language Generation (NLG) problems.Responsibilities:

  • Partner with computational linguists, machine learning experts, and domain experts to improve core functionality
  • Redesign and refactor core applications to be more modular, testable, and robust to scaling to multiple businesses
  • Actively maintain standards and best practices at IBM Watson Orders, including policy judgments about code style, documentation, and library use
  • Write code in Python to manage dialog flow and apply voice actions in context
  • Contribute to improving our conversational simulator for synthetic training data generation for ML-based Natural Language Understanding
  • Analyze real-world data to identify patterns and common failure modes


Required Technical and Professional Expertise

  • 3+ years of professional experience in software engineering
  • 2+ years of professional experience in Python
  • 1+ years of professional experience with Git
  • History of fostering a positive and collaborative environment
  • A demonstrated interest in acquiring new skills


Preferred Technical and Professional Expertise

  • Professional experience with conversational AI (chatbots, virtual assistants, etc.)
  • Graduate degree (MA/MS, PhD) in Computer Science, Linguistics, or related field
  • Professional experience with Linux
  • Fluent or native proficiency in Spanish


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