Conversational Commerce Specialist


Scottsdale, AZ, USA


Customer Success

Aug 29

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

All positions at Postscript are fully remote.

As a Conversational Commerce Specialist, you will work directly with our ecommerce customers. You will be responsible for engaging SMS subscribers with conversational messages that drive purchases and great customer experiences.

You will continuously test new SMS strategies while working closely with other members of the team. You will help to write the playbook for conversational commerce and establish the best practices that our team will use for years to come.

Primary duties

  • Engage subscribers in conversational SMS messages that build brand and drive purchases for our merchants
  • Work closely with our merchants’ teams to adopt their brand voice and understand their products and operations
  • Coordinate with other members of the Customer Success team in order to deliver a comprehensive merchant strategy
  • Test conversational SMS strategies that engage subscribers
  • Create and document operational processes to facilitate the work of our team in the future

What We’ll Love About You

  • 1 or more years of experience in customers-facing roles like sales or support
  • Strong written communication skills 
  • Strong desire to contribute to building something new
  • Excellent organizational and prioritization skills
  • Demonstrated ability to think on your feet and thrive in ambiguous situations

What You’ll Love About Us

  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture - work from home (or wherever!)
  • Fun - We're passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off 
  • Health, dental, vision insurance
  • Other great perks, such as home office stipend

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

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SMS marketing platform for ecommerce companies. Helping Shopify stores drive 30x ROI with text message marketing.