NLP Engineer – Watson Orders


Lowell, MA, USA



May 31


Watson Orders is an IBM Silicon Valley based technology group working on a world-class conversational AI system. Our mission is to deliver advanced solutions that address real-world needs in the quick service restaurant industry. We use state-of-the-art Machine Learning and related technologies to deliver a product that will help serve tens of millions of customers per day.

Your Role and Responsibilities

Your role:We are looking for highly skilled Software Engineers and Computational Linguists to work on our cutting-edge Conversational AI system for the Drive-Thru. Our team uses linguistic expertise, software engineering skills, and data-driven approaches to solve complex Natural Language Understanding (NLU), Dialog Management, and Natural Language Generation (NLG) problems.


  • Partner with computational linguists, machine learning experts, and domain experts to improve core functionality
  • Redesign and refactor core applications to be more modular, testable, and robust to scaling to multiple businesses
  • Actively maintain standards and best practices at IBM Watson Orders, including policy judgments about code style, documentation, and library use
  • Write code in Python to manage dialog flow and apply voice actions in context
  • Contribute to improving our conversational simulator for synthetic training data generation for ML-based Natural Language Understanding
  • Analyze real-world data to identify patterns and common failure modes

Required Technical and Professional Expertise

  • 5+ years of professional experience in software engineering
  • 2+ years of professional experience in Python
  • 1+ years of professional experience with Git
  • History of fostering a positive and collaborative environment
  • A demonstrated interest in acquiring new skills

Preferred Technical and Professional Expertise

  • Professional experience with conversational AI (chatbots, virtual assistants, etc.)
  • Graduate degree (MA/MS, PhD) in Computer Science, Linguistics, or related field
  • Professional experience with Linux
  • Fluent or native proficiency in Spanish

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

·World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

·Well-being programs to support mental and physical health.

·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

·Select educational reimbursement opportunities.

·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

·Giving and volunteer programs to benefit charitable organizations and local communities.

·Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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