Tobi Voice Digital Product Lead

Vodafone

İstanbul, Turkey

Contract

Feb 11

This job is no longer accepting applications.

Tobi Voice Digital Product Lead - 9 months (Temporary)

Posting Country:  Turkey

Date Posted:  10-Feb-2021

Full Time / Part Time:  Full Time

Contract Type:  Fixed Term Contract

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Description

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.

                                 

Join our journey as we connect for a better future. Ready?

We are looking for a 'Tobi Voice Digital Product Lead - 9 months (Temporary)'


#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

ROLE PURPOSE

•   Initiating new ideas for boosting TOBi’s share and containtment in voice journeys (i.e. tariffs, add-ons, devices, one more products, marketplace and etc.)

•   Designing the flows and training the (Natural Language Understanding) grammer to Make TOBi understand and answer the the customer

•   Growth hacking activities for quick sales wins as a booster

•   Tracking the growth of the product and service sales

•   Work in a collaoboration with all the team members of TOBi Chat and TOBi Fixed Squads as well as the stakeholders.

 

Job Responsibility

Your place in the team

 

•   Define and manage the strategy and positioning of the digital product/channel

•   Create the new ideas take action for activities to boost the TOBi’s tnps rates, containtment rate and understanding accuracy for products and services

•   Elicite business requirements and convert the requirements into a robust MVP aligned with squad’s priority

•   Manage Natural Language Understanding (NLP) model with a continuous improvement approach

•   Design the customer conversation flows in the customer care channels by analysing as-is customer journeys, internal and external data sources and content-analysis

•   Oversee entire lifecycle of the product and has deep knowledge of the specific product/channel and its features in order to develop & maintain

•   Formulate hypotheses for, construct and execute A/B tests in order to maintain a deep understanding of customer needs, personas, and journeys

•   Develop customer insights by implementing and using a full range of data sources such as conversation history, user research, A/B testing, transaction data and online behaviour models

•   Understand and leverage digital channels and technologies (e.g. NLP, Voice Technologies, AI, Cloud, Machine Learning, RPA etc.) that change the environment

•   Try new technologies and journeys, explore digital opportunities to provide a personalized experience for the customers

•   Create innovation in digital product journeys with prioritized features to drive value in short delivery cycles

•   Work agile in squads closely with Frontend/Backend developers, Solution Owners, Content Editors and Quality Assurance team members

•   Follow emerging digital technology advancements in order to have a tech-savy approach

 

Long Description

We are looking for you if you have

 

•   Experience in digital product development fields

•   Knowledge of Chatbot/Digital Assistant development environments, such as NLU, Bot Designer Tools, Conversational UX is a plus

•   Experince in product sales and consultancy is a plus

•   Experience in digital growth hacking activities is a plus

•   Experience in agile methodologies

•   Experience in process design tools

•   Having a strong analytical background

•   Strong leadership attitudes

•   Good at communication with a proactive approach

•   Experience in digital channel management

•   Experience in converting business requirements into technical requirements

•   Interest on innovative technologies such as Machine Learning, Natural Language Processing etc.

•   Knowledge of self-service experience design, digital product management, customer oriented product management

•   Good at data analysing and data driven decision making ability

•   Able to manage change, make decisions and create valuable features for customers

 

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

 

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.


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