AI Trainer (Chatbot)


Bangkok, Thailand


Nov 5

This job is no longer accepting applications.

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

  • Perform daily tagging of Customer Service Chatbot responses, ensure Chatbot replies are logically accurate, and provide right Chatbot solutions to user queries
  • Collaborate closely with Help Center and Project Management teams to enhance Chatbot logic
  • Identify improvement initiative to refine chatbot AI model and align with Shopee SOPs and Help Center content


  • Business knowledge: New grad in Business Analyst or related CS field, or 1-2 years of customer service experience
  • Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
  • Strong empathy and focus on customer experience and satisfaction
  • Communication and collaboration skills
  • Strong interest and belief in AI technology
  • Bachelor’s degree

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