Chief Architect – Artificial Intelligence (AI)

CVS Health

Hartford, CT, USA


Nov 3

This job is no longer accepting applications.

Job Description

CVS Health continues to be a leader in building a more robust and effective health care system. The Architecture Delivery team within the CTO office plays a significant role in this transformation by creating solutions to meet the desired business capabilities and leading program delivery. Our architects will work with business, information, and technology teams to recommend technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.

The individual will be influencing business, management, and C-Level leadership to strategize and implement AI technology/architecture. The work location is Hartford/CT, Irving/TX, Downers Grove/IL, Blue Bell/PA, or other CVS Health (Aetna) offices. Additionally, qualified candidates could work remotely from different locations in the US.

Fundamental Components:

-Develops business capability and reference architecture models to guide the development of the architecture and manage standard technical product life cycle.

-Leads the AI technology strategy, architecture system of record and support Product delivery –leveraging Conversational AI, Voice/Chatbots, IVR, ICR/OCR, NLP/NLU technology

-Communicates the architectural strategy throughout all levels of the organization. Produces quality output for highly visible IT products, services, and future business development.

-Acts as the primary technical resource across several areas of expertise, to senior client and information technology management and staff.

-Provides expert technical consultation to senior IT management strategic planning groups.

-Leads development of solutions with high complexity and risk with business area implications.

-Fosters and engages in teamwork at the management, technical levels and business lines.

-Be viewed as a subject matter and technology delivery expert for the business organization by a wide range of management.

-Anticipates and proactively responds to future customer, industry, and IT trends.

-Advances AI capabilities for the enterprise to enable automation/integration across hybrid environments (AI, Voice/Chatbots, IVR, ICR/OCR, NLP/NLU, Cloud, API, Micro Services).

-Develops budget with senior management consistent with the demand for services, monitors actual expenditures, deviations and takes corrective action as needed.

-Collects requirements and aggregates architecture resource demand by the supplier/role.

Required Qualifications

-Minimum 8 years’ experience in enterprise, application, and information architecture design with significant experience managing the application delivery process.

-Minimum 5 years of recent and relevant experience in information systems architecture and methodologies.

-Minimum 5 years of experience in people, project management and leading architecture in major programs.

-Experience with the development of enterprise architectures in large corporate environments

-Led Enterprise and Solution architecture for at least 1 to 2 large scale implementations of AI technology – either Conversational AI using Voice/Chatbots or Process Automation using IVR, ICR/OCR, NLP/NLU

-Experience with AI Enablement and Automation (Cognitive voice, Chatbots, NLP/NLU) and developing artificial intelligence and machine learning solutions

-Implemented largescale Conversational AI using Voice/Chatbots, IVR, ICR/OCR, NLP/NLU to modernize Contact Center and Telephony/IVR systems to bring seamless CX/UX experiences.

-Implemented largescale RPA or process automation using ICR/OCR, NLP/NLU to streamline and optimize business processes.

-Experience with enterprise integration across hybrid processing environments (AI, Cloud, API, Web, Micro Services, Data Model patterns).

-Experience with Agile Methodology including Scaled Agile Framework (SAFe).

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

-Must demonstrate consulting leadership, ability to influence C-Level leaders, drive outcomes, and promote common goals and actions.

-Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.

-Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.

-Demonstrated ability to negotiate complex and often contentious issues and reach consensus and work through people to achieve key goals.

-Outstanding oral and written communication skills including formal presentations for all levels of management and executives combined with strong collaboration/influencing.

-Demonstrates longevity in previous roles with the ability to lead and sustain long-term architecture evolution in an enterprise.

-Healthcare or Insurance/Financial services experience and industry knowledge is highly desired.


Bachelor’s degree in computer science or equivalent. Will accept a verifiable H.S. diploma / GED with one year of relevant work experience for every year of college not attained in addition to required years of experience.

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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CVS Health

Helping you when you need us most by bringing our heart to every moment of your health.