Conversational Designer

Yalo

Mexico Remote

Full-time

Oct 29

This job is no longer accepting applications.

Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first world problems... we don't! Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

If you're looking for a place to make shit happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further. 💫

Come Join us in our mission of improving billions of lives through the power of conversational commerce!

Conversational Designer

We’re looking for someone who is passionate about experiences to join our Conversational User experience Design team!

You will own the whole user experience and UX writing for our conversational chatbots. We are looking for someone who speaks fluent English.

If you have:

  • 4-5+ years of UX Designer experience, or even better a conversational designer, creating scalable end-to-end digital experiences.
  • User-centric
  • Know how to write engaging and creative copies, in English and Spanish.
  • Experience with lean agile product development.
  • You are a self-starter who takes ownership of your projects.
  • In other words, you are seen as a motivated, professional person who loves teamwork and is always on the lookout for innovative ideas and solutions and who, above all, is not afraid of change!
  • Create excellent strategies.
  • Good team collaboration and ownership skills
  • Conversational level English (read, write and speak) is a must!

If you have the next skills and experience, it will be a super plus:

  • 4+ years working with micro copy, copywriting or as a UX Writer.
  • Familiarity with chatbots, voice-enabled devices, or other conversational channels.
  • Proficiency with tools such as a Whimsical, Figma, Miro and Diagram tools.
  • If you work as a UX Writer, Conversational Designer, Digital and inbound marketing, Copywriting, Content Strategy or similar roles, it would be nice to meet you!
  • If you have an online portfolio demonstrating experience, it will be great to share it.

By offering a fully remote environments, we can give you the flexibility to create best-in-class solutions regardless of location, family obligations, or other dynamics. We celebrate individual achievements, along with our team spirit.

RESPONSIBILITIES:

  • Design and implement delightful conversations that are clear, helpful, and engaging.
  • User-centric copies, create the voice and tone for each customer.
  • Facilitates workshops, brainstorming sessions, experience critiques, leading the conversational experience definitions.
  • Actively collaborate with team members and stakeholders from Business, Engineering, Customer Success, and Sales to ensure products meet our usability standards before they go out to users.
  • Define the conversational experience for Facebook Messenger and WhatsApp.
  • Work with dev team and product team, so we can improve our conversational experiences.
  • Data-informed - An Analytical mind will help understand user's behaviors. It will help to read better data and metrics, create experiments, A/B tests, trends. So you can improve User Experience based on user research and metrics analysis.
  • Bring a holistic approach to projects and initiatives, thinking of experiences as services.

 

 

What do we offer? 

  • Unlimited PTO policy
  • Competitive rewards on the market range
  • Remote working is available (-+3 hours CT)
  • Flexible time (driven by results)
  • Start-up environment
  • International teamwork
  • You and nothing else limit your career here

 

We care,

We keep it simple,

We make it happen

#LI-Remote

At Yalo, one of our core values is We Care. And because We Care about every single member of our team, we work every day to be a community of Yaleres where everybody can be the best version of themselves, and furthermore where we can celebrate our differences. We accept, support and promote diversity as one of the most important features of our culture. We are proud to say that we are a company that provides equal opportunities without regard to religion, gender, sexual orientation, gender identity, gender expression, age, physical attributes or different capacities.

We all have the same objective: having the best team that’s ever been seen, and for that to happen diversity is not only desirable but necessary. We are working to build a diverse and integrated team that reflects the world we want to live in. We want you to be part of our amazing community, bringing your unique point of view so that we can share it across the globe together!

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Yalo

We help companies build strong customer relationships through the world's most popular messaging apps

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