VUI Designer (Voice UI/UX)


México, Mexico Remote


Oct 20

This job is no longer accepting applications.

Vozy is a voice AI platform

that helps companies to transform the way they interact with customers

using contextual voice assistants and conversational AI

Vozy is on a mission to transform the way companies interact with customers

As a VUI Designer at Vozy, you will participate in the creation of a user centric design methodology that incorporates user feedback throughout the application design process. You must be an innovator since you will be expected to create solutions for exciting and ambitious ideas for which no interaction paradigm currently exists. You must be proactive because you will regularly find yourself in uncharted territory where the key to your success will be to forge a path forward to keep the team ahead of the curve. The design team creates a system persona and overall dialog flow. It communicates the design with sample calls and creates a detailed design specification document that directs call-flow and grammar development and plays an integral part in application tuning and continuous improvement. The VUI Designer will participate in the pre-sales phase, development/implementation phase, and the ongoing support phase of assigned applications.

What you'll do

  • In collaboration with the design team contribute to the overall design of applications that include: Caller experience, Usability, VUI Design, Speech integration, and Optimization.
  • Produce user flows, wireframes, prototypes, and rigorous user interface specifications.
  • Using established department metrics, track and report the success of application deployments and ongoing implementation.
  • Assist with the maintenance, evolution, and promotion of the Interactions brand caller experience.
  • Contribute to the design and continuous improvement process to drive obtainment of business case metrics and improvement of KPI’s.
  • Participate in the documentation of application designs using artifacts that are consumable by both internal staff and clients.
  • Participate in the re-design of existing applications as necessary to enhance user experience and to incorporate new capabilities such as ASR, SMS, etc.
  • Work with Voice Talent to ensure alignment with design elements.

What you'll need

  • Bachelor's Degree in Human-Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science, or a related field, or equivalent experience.
  • Three - six years of relevant experience.
  • Excellent writing ability.
  • Demonstrated ability to work and communicate effectively with senior-level executives.

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Voice AI conversacional para transformar, escalar y mejorar la forma en que las empresas interactuan con sus clientes