Professional Services Consultant


England, United Kingdom Remote


Oct 20

This job is no longer accepting applications.

Location: Remote based in Europe


Genesys is hiring a senior principal consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!


Why work for Genesys

  • You will have the possibility to work in a diverse and international customer and partner landscape
  • As part of a team of highly skilled consultants, you will participate in many different activities which may include: Supporting our sales teams, Business Requirements specification, and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan Development, and Testing
  • In your role, you will consult with customers and guide them in their Customer Experience Strategy transformation
  • Travel frequently (international) up to 30%


What do you bring:

  • Formal education in Software Engineering on a bachelor level or equivalent based on the job experience.
  • The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
  • As a candidate You have practical experience in the following technology areas:
  • AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage, and Machine Learning
  • Customer experience and (Digital) transformational technologies including:
  • User experience design both for voice and none voice channels
  • VUI design
  • Artificial Intelligence and Bot solutions
  • Understanding of business (digital) transformation and how they relate to customer experience technology
  • Experience with software integration into large and complex environments.
  • A background in contact centers and contact center technology in general
  • Business and customer-oriented
  • Fluent in English language.
  • Possession of the following skills is considered a plus.
  • Practical experience working with Genesys implementations.
  • Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations
  • Python
  • Data Science & Machine Learning

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