Conversational AI Specialist
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Here at Artificial Solutions, we connect the world and power millions of interactions every day!
Join us & let's create conversations...Together!!!
We are an international SAAS company specialized in Conversational Artificial Intelligence technology. In a few words, since more than 20 years, we create conversations!
We have employees in different countries within Europe & USA: we are a small company with an agile & global DNA!
We built our own awards-winning platform, Teneo, that covers the entire lifecycle of Conversational AI development from inception through publication, data analysis and system supported proactive improvement.
In 2021 we also launched an additional exciting product: Luis^Teneo, having Ms LUIS and Teneo working together. By combining those two top technologies we can now help even more companies to build, test and release conversational bots faster. For more info, visit https://www.artificial-solutions.com/ms-luis-teneo
Who are we looking for?
- Guiding our clients to master our platform
- Guide clients & channel resources to make sure our clients are productive developers in our platform
- Provide insight of current & new of platform features. Act as liaison for our client's technical inquiries, search for knowledge or escalations,
- Ideally become a specialist yourself in one or more technical aspects of our platform
- Drive Customer Success through the entire customer journey
- Represent Artificial Solutions and make sure AS is present throughout the entire customer journey
- Run webinars, business reviews and proactively suggest solutions to common customer challenges,
- Be the single voice of the customer back into Artificial Solutions, requiring liaison across every internal department,
- Contribute to knowledge-sharing and community-building
- Learn, write, teach & share approach to ways-of-working & product knowledge
- Share your own passion for and curiosity of the Conv AI space to inspire our clients
- Contribute to our public forum and to knowledge sharing sessions with our clients
- Work in a high paced tech company with clients who build exciting Conversational AI solutions
- Adapt and adjust as we are developing our company
- Work in agile teams across cross-functional initiatives
- Contribute to marketing, products, documentation, sales or wherever it is needed
- Embrace our clients and their ambitions
We are a great match if you have/are
- 3+ years of experience in a customer facing or consulting role,
- Previous experience in developing AI solutions (Conversational AI is a plus),
- Solid technical understanding or experience with programming languages, ML, NLP, or similar,
- Innovation driven professional, obsessed by delivering the best customer experience,
- University degree in Computational Linguistics, Language Technologies, Computer science or proven technical expertise
And we really want to meet you if you also have/are
- SaaS experience,
- Experience from Customer Success
- Experience implementing AI solutions using Teneo, Ms Luis, Google Dialogflow, IBM Watson, etc.,
- Proven experience building strong internal and external relationships,
Let’s not forget about language skills
- Excellent English, both written and spoken,
- Any additional languages are a plus.
Take a look to the Perks & Benefits of working with us!
- International environment with 30+ different nationalities working in a collaborative and agile way,
- Hybrid work from home setup with remote budget,
- Fresh fruits, cookies, coffee & drinks when you are in the office,
- Onsite and offsite team activities/events,
- Flexible working time, you decide when start your day,
- Ad hoc benefits, depending on the country where you are based,
- Training time & budget.
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