Marketing Operations Manager - EMEA

Cognigy

Düsseldorf, North Rhine-Westphalia, Germany Remote

Full-time

Oct 19

This job is no longer accepting applications.

Who we are:

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise.  

  

Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant.  

  

Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.  

  

To drive our ambitious growth strategy – we are expanding our marketing team in EMEA with a Marketing Operations Manager: 


Marketing Operations Manager - EMEA

job location: Germany/UK - remote or in our Düsseldorf HQ


Your Job

To reinvent an industry, we are building out the best team. That’s why we are looking for you  

  

As a Marketing Operations Manager at Cognigy, you’ll have the exciting opportunity to run marketing operations at the global leader in Conversational AI. You will build our Marketing Operations and enable the Cognigy marketing teams with automation, processes, programs, data hygiene, workflow automation, email and nurturing tracks, and metric driven reporting.  

  

If you have a passion to convert manual processes into automated ones, are passionate about marketing technologies, like to look at data to extract insights, have an eye for detail, and love to nerd around systems, this is the perfect challenge for you!  


Responsibilities:

  • Act as the primary point of contact within Marketing Operations to set up webinars, flows, and automated processes that enable the team to run campaigns 
  • Build and maintain smart lists and segmentation to support the needs of the marketing team Campaign tracking and optimizations 
  • You interact and cooperate closely with the sales and BDR teams. The sales operations manager is your peer.  
  • Assist with list uploads from different sources or syndicated events 
  • Assist in database hygiene projects 
  • Support with various ad hoc projects and tasks as required 
  • Create process documentation and maintain the knowledge base for the broader team 
  • Support the marketing team with data analysis and reporting dashboards 
  • Execute nurture programs in collaboration with the demand generation team 
  • You teach and train the marketing team around the processes created by you.  
  • Maintain and optimize our segmentation to fuel the creation of powerful campaigns and product launches 


Who you are: 

  • You are smart, creative and detailed oriented
  • You like to build and follow processes 
  • You love to interact with your team members and ensure they are following the operational guidelines you have set.  
  • You know how to build and run scalable marketing processes.  
  • You are an automation specialist, that loves code and tools, has a fair amount of understanding on web development (HTML/CSS), so that you are able to fix bugs when needed  
  • Experience with Marketing Automation Tools (ideally Hubspot) 
  • Numbers driven 
  • Skilled in building out marketing collateral 
  • Ideally 3+ years’ experience in Marketing  


What we offer:

  • Flexible working hours and remote working option. You can work from our HQ in Düsseldorf or remotely across Germany or the UK.
  • You can expect a very exciting and enormously varied field of activity with many creative possibilities and independent work
  • We are a tech company with a great culture, and we make sure that everyone feels welcome
  • We believe that all employees should benefit from the company’s success and therefore offer an attractive virtual stock options plan
  • The opportunity to help build this company with flat hierarchies and the possibility to shape the organization


Does this sound like you? Let’s get in touch!

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Cognigy

Cognigy.AI: Enterprise Conversational AI Technology for customer & employee support process automation.

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