UX conversation designer

Pinnacle Group, Inc.

Austin, TX, USA


Oct 14

Conversation design skills:

  • Chatbot/AI assistant strategy
  • Text chatbot dialog design
  • UX/UI design


  • Design of live chat and chatbot UI in Help app
  • Strategic direction of Support AI Assistant eg. assistant personality, handoffs between AI and live analyst
  • Writing dialogs for support experiences
  • Testing of dialog and text chat experiences to validate design and dialogs

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Pinnacle Group, Inc.

For 25 years, Pinnacle Group has created custom solutions that leverage technology to solve talent problems.