Conversational Designer/ AI Trainer - KPMG NewTech

KPMG Denmark

København, Capital RegionDenmark, Denmark


Oct 12

Do you have a passion for the latest technology and thrive in an innovative, fast-paced environment? Then join KPMG NewTech – a team of tech enthusiasts that deliver cutting-edge advisory and technology solutions to our clients. We are seeking a Conversational Designer to join our team.

What is KPMG NewTech?

The NewTech service line was established in the fall of 2016 to bring KPMG to the forefront of technology innovation in Denmark. It drives both the strategic and implementation agenda for all things related to RPA, Machine Learning, Conversational AI, Chatbots and Voicebots, IoT and digital strategy – amongst others. 

Being a new business unit means we have a start-up culture and mentality and a passion for exploring new technologies and services.

Here, you will have the ability to work with a “family of nerds” focused on helping businesses create benefits using technology. You will work in teams than span from management and strategy consulting to RPA developers and Machine Learning specialists.

You will get the opportunity to grow in a challenging environment, where you will find that we offer opportunities for all team members to contribute their ideas to the way we work, to personally influence your workday and how you approach tasks. 

What is the Conversational Designer role at KPMG NewTech?

The Conversational Designer position will drive and deliver on our projects in the area of Conversational AI solutions, which includes both chat, voice and related conversational technologies. In this position, you will work closely with engineers and developers, but focus more on the design, communication and content of solutions rather than programming skills.

We work with a range of tools, so the ability to be able to learn and manage new tools and technologies is key and any prior experience will be an advantage. Experience with conversational AI tools and platforms, for example, DialogFlow or is required. You will help customers identify opportunities to deploy Conversational AI, select the right platform and vendor, build and present Proof-of-Concepts, estimate development efforts and participate in projects for some of the biggest and most interesting companies and organisations in Denmark and beyond.

Conversational Designers work to build the dialogue and user experience of the solutions. Building a great technical solution is not enough, as it also needs to be able to understand user requests and supply the correct answer and action. Conversational Design means understanding how to design language flows and communication in order to create a good user experience.

While prior work experience will be an advantage, you will join an experienced team of system architects, business analysts and Conversational AI experts who can help you realise your potential. So if you are newly graduated or have limited experience, do not fear – we would still like to hear from you. The key will be for you to have a high-performance mindset and an ability to work in customer-facing projects.

Typical activities for you could include:

  • Researching and evaluating existing and emerging Conversational AI platform, to be able to guide clients to select the right tools
  • Scoping projects and estimating efforts
  • Building and presenting PoCs
  • Developing and delivering Conversational AI projects focused on content and conversations 
  • Training customers in Conversational Design
  • Assisting in pre-sales meetings

About you, our newest team member

As our new Conversational Designer, we expect you to have existing experience with Conversational AI solutions such as chat- or voicebots. 

Specific requirements for this role are as follows:

  • Relevant education (Communication, Design, Anthropology, Linguistics, Language) with strong academic results 
  • Good understanding of technology and the ability to learn in new areas
  • Experience with Conversational AI tools like Google Dialogflow or is a requirement
  • Fluency in English and Danish is required. The requirement for Danish language skills cannot be deferred, as the position requires you to design flawless Danish language dialogues
  • High degree of curiosity and the flexibility to work with numerous types of technologies
  • Solid communication and customer facing skills and a desire to keep our clients happy

Apply now

We are interested in hearing from you so please contact Linea Svendsen, Manager, KPMG NewTech, via e-mail should you have any questions or would like to hear more about the role.

If this sounds exciting to you, send us your application as soon as possible and no later than October 31st. Please upload your motivational letter in Danish. Supplementary material like CV, references and grades can be submitted in both Danish and/or English. 

We accept applications and invite for interviews on a rolling basis and will close the position once we have found the right candidate . 

Please note that we do not accept applications by email to ensure GDPR compliance.

At KPMG, we are committed to developing diverse talent at all levels. We encourage all interested candidates to apply, regardless of age, race, gender identity, sexual orientation, disability, religion or ethnicity. 

We look forward to welcoming you to KPMG.

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