Staff Product Designer, Conversational AI
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
What you get to do in this role:
- Lead UX design for a suite of conversational AI products working across a team of designers
- Work collaboratively inside a cross-functional team, while providing design leadership inside a truly agile environment
- Work closely with product management, engineering and data scientists, to create a world class conversational artificial intelligence.
- Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans
- Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
- Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
To be successful in this role you have:
- 10+ years of experience in UX or interaction design with heavy emphasis on human-centered design methods
- At least 2+ years of experience in conversational or messaging interfaces (chat bots, virtual assistants, voice, and/or admin tools)
- Experience mentoring or leading designers on complex projects
- An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
- Ability to understand and distill complex problems into elegant, informed solutions
- Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
- Expert with design tools (e.g. Figma, Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
- Experience working in an iterative and agile development environment
- Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
- High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision
- Experience facilitating design thinking workshops
- Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
- Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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