Conversation Designer

Lift AI

San Francisco, CA, USA

Full-time

Oct 3

Do you have an interest in chatbot design?

 

Are you known as the person that can write engaging and compelling content?

 

Maybe you want to grow your conversational marketing experience through exposure to multiple clients with different goals and objectives?

 

Are you hungry for a change? Do you want to break the mold by aligning with a company who leads the path with virtual operations and believes in what flexibility really means?


THE OPPORTUNITY


Lift AI, a MarketLinc company, is looking for an enthusiastic and results-focused professional to join our team as a Conversation Designer. In this role you will use your creative vision and strategic approach to deliver amazing chatbot experiences using best-in-class chat software like Drift, LivePerson, and Intercom.

 

With 30 years of industry expertise, we innovate with technology, fresh ideas, and world-class solutions to help our clients improve their chat implementation and generate significant incremental revenue.

 

If you’re passionate about conversational marketing, motivated to create engaging chatbot experiences, have a natural work ethic and excellent organizational skills, this could be the start of an amazing partnership.

 

We’re a company that’s driven by results. Accomplishing great work can be demanding and challenging. That’s why we believe in flexible schedules and skipping long commutes to support balanced lifestyles. Our company is 100% virtual, which means you’ll operate from a dedicated home office workspace while collaborating with smart and supportive colleagues.


YOUR PROFILE


  • An exceptional copywriter; you excel at crafting professional, compelling, highly engaging, concise, and clearly written content for everything from chatbot messages to emails
  • A polished communicator who can present to any audience, build rapport, and foster relationships with clients
  • A natural project coordinator with a ‘can-do’ attitude and outstanding organizational skills to support multiple projects and competing priorities
  • Positive with the ability to work effectively under pressure and tight deadlines
  • Most importantly you have ‘smarts’ and learn fast, with the ability to work independently to achieve company goals and client objectives


WHAT WE'LL ASK OF YOU


  • Manage a portfolio of accounts and develop highly engaging chatbot personas, messaging, and experiences.
  • Use a conversational marketing framework to create chatbot ‘playbooks’ aligned to buyer intent, page-based strategies, and personalized experiences for target accounts, industries, and return visitors.
  • Configure bot flow designs and all other settings including visitor targeting, contact attributes, and lead tagging.
  • Conduct testing to ensure bot flows are optimized for the best possible user experience and messaging is free of any spelling or grammatical errors.
  • Use reporting tools and conversation analysis to identify trends and make recommendations to optimize bot flows and improve performance.
  • Participate in client calls to uncover goals, confirm strategy, provide updates, present bot flow designs, and review results.
  • Collaborate with team members to improve overall bot development, document best practices, research, test, and implement new strategies.


WHAT WE'LL LOOK FOR


We understand this is an emerging role in the industry, which is why we’ll consider candidates who may not have direct conversational marketing experience but have the baseline skills we can use to further train and support the candidate internally.

 

  • Experience writing in digital channels with copy accuracy
  • Experience in client-facing roles delivering presentations, communicating results, and implementing feedback
  • Excellent planning and organization skills with experience managing multiple accounts in a high-paced environment
  • Solid working knowledge of Microsoft Office (Word, Excel, PowerPoint), meeting software (Zoom, Google Meet), and other communication and collaboration tools (Slack, Asana)
  • Experience with Conversational Marketing and Chat platforms (Drift, LivePerson, Intercom) and knowledge of Marketing Automation tools (Marketo) is an asset


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