Chatbot Development Architect


Italy Remote


Jan 29

This job is no longer accepting applications.

The Chatbot Development Architect is responsible for the end to end architecture and design of a new automation platform leveraging modern technologies and frameworks that will initially serve to automate operational areas such as the service desk and will be extended as a product to customers to automate process.

The architect will be involved working with all manner of enterprise solutions, specifically planning and redesigning IT systems.


  • Determine needs of by consulting stakeholders
  • Develop and design system solutions - mostly virtual agents and other automated solutions
  • Accountable for the development of documentation and training for customer and end-users
  • Work within the constraints of the projects they are providing support to. Such constraints are likely to be financial, time based, skills based etc.
  • Architect will exert significant influence over the actions of development teams
  • Support, coach, and transfer expert knowledge to more junior colleagues
  • In supporting development teams, the candidate will regularly be called on to provide assistance with problem determination - concern issues identified during development or in live applications and are often extremely complex and convoluted in nature

Knowledge and Experience:

  • Computer Science qualification with many years’ experience in designing complex IT operation in large organizations
  • Deep software development knowledge (Java, Java EE, C#, Ruby-on-rails, Python, Enterprise integration and deployment frameworks)
  • Experience with Software Automation, RPA, Virtual agents/Chatbots on architectural or development side
  • Experience with orchestration platforms and methods, full stack design and solutions
  • Understanding of enterprise software systems such as ServiceNow
  • Development techniques including Agile, Scrum, Kanban and Waterfall
  • Strong plus: knowledge of cloud platforms and/or experience with IoT, blockchain or similar innovative software projects
  • Excellent English knowledge spoken and written is a must


  • Remote working (only within Europe!)
  • Opportunity to work for a global IT organisation
  • Great atmosphere within a helpful and supportive team
  • Career opportunities within the organisation

Please apply with English CV!

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