Projects (Chatbot) - Operations, MY Marketplace
S
- Able to manage multiple projects or tasks simultaneously, ensuring timely and successful delivery
- Define project scope, objectives, and deliverables, ensuring clear understanding of business needs and requirements
- Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
- Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
- Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
- Collaborate with developers and engineers to ensure chabot’s functionality meets user expectations.
- Stay up-to-date with the latest AI and chatbot technologies and trends, and apply them to enhance the chatbot's capabilities.
- Facilitate knowledge sharing and provide support to stakeholders across the organization on how to effectively leverage chatbot as a customer service tool.
Shopee
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