AI Conversation Writer

Pinnacle Group, Inc.

Jacksonville, FL, USA Remote


Aug 6

This job is no longer accepting applications.

Title: AI Conversation/ Content Designer - this is not a copy editor role, this is someone who is writing for a Chat Bot conversation

Location: 100% Remote - needs to work CST or EST time zone

Duration: 1 years with high change for extension

This role will be responsible for scripting conversational flows for 2 highly visible marketing product self-serving channels.

What you'll do day-to-day:

• Work with product managers, product owner and education and training leads.

• Own the conversation design process including research, design mapping, script writing, and journey flows.

• Create intuitive user journeys and conversation flows for a chatbot.

• Work closely with the Product Manager and Product Owner along with key stakeholders in cross-functional teams to conceptualize the client experience through words and conversation.

• Guide Business Analysts and Education and Training Leads to ensure script flows are understood.

• Balance multiple features and tasks to meet deadlines.

What you need:

• Excellent writing skills (outstanding spelling and grammar)

• 2+ years of experience crafting conversational experiences for AI channels

• Portfolio featuring examples of conversational experiences

• Ability to communicate in a cross-functional environment

• Knowledge of qualitative and quantitative research for optimizing the design architecture

• Excellent communication, organizational, and interpersonal skills

Nice to haves:

• Degree in Linguistics, English, Journalism, or Screenwriting.

• UX Knowledge.

• Experience with natural language processing.

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Pinnacle Group, Inc.

For 25 years, Pinnacle Group has created custom solutions that leverage technology to solve talent problems.