Our Client's Customer Experience Design group is seeking a passionate and talented Multimodal Product Designer with expertise in Voice/Conversational Design to help craft products across multiple brands and digital platforms. Their work touches millions of lives across Web, Mobile, In-vehicle, and other conversational interfaces.
As a Multimodal Product Designer, you will collaborate with other designers, researchers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful design. The ideal candidate will have design skills on both haptic and voice interaction design and a passion for designing digital products
Responsibilities:
Collaborate closely with team members to craft world-class user experiences across multi-modal products and platforms
Create design results such as dialog and user flows, prototypes, screen wireframes, and rigorous multimodal user interface specifications
Document end-to-ends conversational interactions, from happy paths to rainy days
Help lead and support user experience research and testing to validate designs, get user feedback, and see opportunities to improve the customer experience
Work with product owners and key partners to brainstorm and find opportunities, implementing them as a flawless part of the overall user experience
Contribute to requirements capturing sessions and user stories from multiple teams and partners
Support usability testing efforts
Requirements:
5+ years of experience designing digital interfaces (web, mobile, in-vehicle, etc.)
Ability to combine vision with strong creative and tactical planning
Demonstrated experience in developing dynamic presentations in support of strategies
Strong portfolio with work samples showcasing expertise in user experience design, craft, aesthetics, and depth of thought
Strong written, visual, and verbal communication skills
Proficient in common design tools (e.g.Figma, Axure, VoiceFlow)
Demonstrated experience documenting both screen-based as well as voice-only experiences
Interactive prototyping skills for multimodal (voice + visual) experiences