Live Person Engineer

Wingsoft Consulting

Cincinnati, OH, USA Remote

Contract

Engineering

Jan 26

Overview:

At least 5 8 years of professional experience in quality assurance

• Strong understanding of best testing practices and SDLC

• Experience or willingness to learn new technologies • Experience working in Agile team • Strong with intellectual curiosity

• QA Knowledge and Understanding

• Should have a good understanding of chatbot solution development and understanding of chatbot tools & overall virtual assistant landscape

• Design the chat conversation user journey based on the customer intent & needs

• Fluent English with proven experience in writing cu stomer facing text with strong proofreading skills

• Proven experience with test ing Conversational AI products

• Hands on experience with Chatbot or VoiceBot or Virtual Assistant or Business Intelligence technology stack

• Ability to use an alytics tools to understand how customers engage with the bot & how to improve the user experience

• Proficiency with one or more conversational AI platforms like Google Dialogflow Intercom

Skills:

Liveperson

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View CV/resume

Details

Wingsoft Consulting

We Deliver top IT Talent on time

{{notification.msg}}