Live Person Engineer

Overview:

At least 5 8 years of professional experience in quality assurance

• Strong understanding of best testing practices and SDLC

• Experience or willingness to learn new technologies • Experience working in Agile team • Strong with intellectual curiosity

• QA Knowledge and Understanding

• Should have a good understanding of chatbot solution development and understanding of chatbot tools & overall virtual assistant landscape

• Design the chat conversation user journey based on the customer intent & needs

• Fluent English with proven experience in writing cu stomer facing text with strong proofreading skills

• Proven experience with test ing Conversational AI products

• Hands on experience with Chatbot or VoiceBot or Virtual Assistant or Business Intelligence technology stack

• Ability to use an alytics tools to understand how customers engage with the bot & how to improve the user experience

• Proficiency with one or more conversational AI platforms like Google Dialogflow Intercom

Skills:

Liveperson